We are looking for a creative Executives to join our incredible team at EXL IT service management in Gurgaon.
Growing your career as a Full Time Executives is an incredible opportunity to develop competitive skills.
If you are strong in presentation, leadership and have the right initiative for the job, then apply for the position of Executives at EXL IT service management today!

JOB DESCRIPTION

Position Title, Responsibility Level: Executive Function:Operations

Reports to -
Manager/ Sr. Manager - Operations
Permanent/ Temporary:Permanent
Span of Control -
Nil
Location:
Gurgaon-C-61

Role - Fraud Executive

- Should have 1+ year experience in a fraud, dispute and risk related role which includes direct customer support
- Reviewing and verifying real time transactions and supporting documentation if required.
- Analyzing transaction risk and requesting additional information as necessary.
- Ensuring compliance with regulatory standards.
- Ensuring compliance with company/client policies and guidelines.
- Documenting and effectively communicating reasons for the approval/rejection of transactions.

Responsibilities

- Monitors numerous real-time queues and reviews high-risk transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills
- Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts
- Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses




- Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision.
- Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers resolves all issues within established service-level agreements
- Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
- May Interact with other Risk teams on developing fraud prevention strategy and process

Performance parameters

- Productivity
- Quality / Accuracy
- Turn Around Time and Cycle Time of work assigned
- Process Improvement initiatives
- Domain expertise and certifications scores
- Schedule adherence, Punctuality and Discipline

Organizational Relationships
Reports To: Manager / Sr. Manager

Skills

Desirable Skills

- Attention to detail
- Commitment and drive for results
- Questioning, reasoning and analytical
- Adaptable and Flexible
- Requires shift-work, including weekends, non-business hours and holidays
- Business Etiquette

Technical Skills

- Basic strong internet research, Google Docs, and overall PC skills
- Typing speed of 30 words with high accuracy

Soft skills

- Strong team player
- Ability to communicate correctly (grammatically and contextually correct) and clearly. Valuable business writing skills
- High accuracy at work
- Self-Discipline, Listening, Patience

Education Requirements and Work Experience:

- Bachelor's degree required (B.Com or BBA) preferably in Commerce stream.
- Good English Comprehension Skills
- Preference will be given to people with 1+ year experience in fraud and risk investigation.

Benefits of working as a Executives in Gurgaon:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

📌 Executives - Urgent Position (Gurugram)
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📍 Gurugram