We are looking to hire a motivated Associate to join our passionate team at Iron Mountain in Bangalore.
Growing your career as a Full Time Associate is an incredible opportunity to develop excellent skills.
If you are strong in teamwork, project management and have the right mindset for the job, then apply for the position of Associate at Iron Mountain today!

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

About the Opportunity:

Iron Mountain is seeking an Account Specialist to join the Account Closure team within the Customer Care Group. The Account Specialist will serve as the main point of contact in all matters related to Account Closures. This role will partner with sales and other internal teams to move Account Closure cases along and ensure SLAs and Productivity goals are met.

You will get to:

● Track all Emails, SFDC chatters, and G-Chat related to Account Closure cases.

● Handle Closure inquiries and requests from customers and address their needs.





● Resolving complaints and preventing additional issues by improving processes.

● Responsible for resolution and ownership of Customer issues and requests.

● Review, analyze and resolve customer inquiries in a first call or contact resolution. Responses

should be timely and consistent and within established guidelines.

● Edit customers account information. Within established guidelines, makes decisions on ways to

update the accounts that will ensure customer goals are being met. Interpret and answer

customer questions and concerns.

● Identify trends and provide recommendations on any process change/implementation.

● Generate proprietary Inventory reports.

● Interacts with Supervisor, Manager and other departments for the purpose of resolving customer

concerns and needs. Ensure all interactions with customers (both internal and external) are

professional and courteous.

● Ensure prompt completion of all service requests in accordance with service level agreements.

Support customer needs received through Account Management or other internal teams.

Ideal Candidate:

● Minimum 2 Years College Education, Degree not required.

● Work Experience: 2-4 Years within Customer Service .

● Excellent Customer Service skills.Proven high potential to develop a thorough understanding of the entire closure process.

● Ability to multitask and juggle several responsibilities simultaneously.





● Strong written and verbal communication skills.

● Excellent organizational skills and attention to detail.

● Ability to collect, track, and analyze large amounts of data.

● Experience with project management or account management.

● Proven ability to consistently and positively contribute in a fast-paced setting.

● Ability to effectively communicate with client leaders of all levels (C-level down to entry-level

support roles).

● Ability to work independently.

● Creative thinking and problem-solving aptitude.

● Excellent active listening skills.

● Must be proficient in Microsoft Excel and Google Sheets.

● Excellent verbal and written communication skills.

● Excellent organization and interpersonal skills.

● Ability to work the shifts provided based on business needs.

● Ability to work the shifts necessary to support customers and business needs.

● Research & Resolve customer inquiries on First Call/First Contact - excellent reasoning skills.

Category: gja_Customer Support

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0052372

Benefits of working as a Associate in Bangalore:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package

📌 Associate - Hiring Fast (Bengaluru)
🏢 Important Business
📍 Bengaluru