We are looking for an enthusiastic Assistant Manager to join our incredible team at EXL IT service management in Bangalore.
Growing your career as a Full Time Assistant Manager is a terrific opportunity to develop exceptional skills.
If you are strong in adaptability, people management and have the right personality for the job, then apply for the position of Assistant Manager at EXL IT service management today!

- Basic Function
- Experience of 4 to 6 years in international HRO process
- Receives large volume of incoming tickets from various levels of Employees, responding to routine inquires following established procedures including but not limited to payroll, benefits and LOA questions, and HR system navigation questions. Acquires substantial knowledge concerning Human Resources policies, programs, and procedures that allow first call resolution in the majority of cases.
- Tickets to be allocated including adhocs to the team on time
- To keep a tab on AI tickets and ensure follow ups are done on time
- Monitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.
Quickly interpret the situation, determine the appropriate resolution, transaction, and/or escalation, and communicate the resolution and/or escalation to the caller.
- Takes immediate partnership for any critical or risk involved cases to ensure a quick and timely response.
Performs special projects and other duties as assigned.
- Performance management for the team, query management from the onshore counterparts and clients
- manage escalations from both internal and external stakeholders,




- Valuable experience in international HR Operations (Onboarding, Benefits /Employee Life Cycle)
- Should have the experience on reporting
- Perform Quality checks for Associates and make corrections appropriately
- Drive weekly dashboards call with the client stakeholders
- Validate and provide data for MBR's, QBR's
- Drive Initiatives on process efficiency and automation
- Team connect to be conducted a minimum of thrice a week to understand the pulse of the team and as and when required
- Health check to be done on all SOPs in regular intervals and to be update date including sign off by client
- All MOMs to be jotted down be it with a client catch up/team huddle
- WIP reporting to be reported out to business and internally within the stipulated timeframe
- Maintenance of error log
- Maintenance of daily volume tracker
- To ensure all modules related to KPMG and EXL are completed by the team within the adhered timelines
- To ensure resourcing for the month in line with volume prediction

Essential Requirements

- Excellent communication skills both written and verbal
- Stakeholder management and interaction with clients
- Experience in working with International HRO process




- Seamless provision of services to the business
- Provision of a quality and responsive service
- Effective maintenance of master people data and great at typing skills
- Ensure all deliverables are accurate and up to date
- Ensure relevant and accurate data is recorded to enable reporting to internal and/or external stakeholders
- Delivery of reports in timely manner
- Open to work afternoon and evening shift
- Good Analytical skills

Primary Internal Interactions

Team members and client stakeholders
Primary External Interactions

Client emails and calls
Organizational Relationships
Reports To: Lead Assistant Manager Supervises: A1 and A2 employees

Skills

Technical Skills

- Understanding of MS-Office, sound HR Operations knowledge including benefits, solid knowledge on Service Now and SAP, SAP-SF

Process Specific Skills

- Sound Operations knowledge including benefits, strong knowledge onService Now and SAP, SAP-SF orany HRIS systems

Soft skills (Desired)

- Excellent spoken communication skills, stakeholder management and interaction, good presentation skills.

Soft Skills (Minimum)

- Strong quantitative and analytical skills
- A strong work ethic, detail orientation and a passion for excellence
- Knowledge of general HR principles

Education Requirements

Graduate/MBA (HR) (preferred)

Benefits of working as a Assistant Manager in Bangalore:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

📌 Assistant Manager - Urgent Position (Bengaluru)
🏢 Leading
📍 Bengaluru