We are looking to hire a focused Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience to join our passionate team at Kotak Mahindra Bank Limited in Mumbai.
Growing your career as a Full Time Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience is a fantastic opportunity to develop relevant skills.
If you are strong in cooperation, adaptability and have the right mindset for the job, then apply for the position of Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience at Kotak Mahindra Bank Limited today!

Job Role

- The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
- S/he will have to identify customer pain areas across the Customer journey.
- Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc.




- S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
- S/he will also Project manage external agencies if engaged to support large scale customer journeys

Job Requirements
- Customer orientation - Essential
- Problem solving / Analytical - Essential
- Project management skills - Essential
- Result Orientation - Essential
- Understanding of business - preferable
- Appreciation of technology - preferable
- Sales management or Operations exposure will be useful
- Positive communication skills - written and oral

Benefits of working as a Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience in Mumbai:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience - Urgent Hiring (Mumbai)
🏢 Important Group
📍 Mumbai