We are searching for an enthusiastic SM-OTC to join our diverse team at Genpact in Gurgaon.
Growing your career as a Full Time SM-OTC is an incredible prospect to develop relevant skills.
If you are strong in teamwork, planning and have the right initiative for the job, then apply for the position of SM-OTC at Genpact today!

SM-OTC - CPG038151

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager, Order to Cash!

In this role, you are expected to have deep OTC domain knowledge which helps in picking right pain points e.g. reduce or recover write off & loss, reduce early payments for our clients and creating value for them through providing domain specific solutions.

Adept at learning and applying new data, analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging, complex problems

Responsibilities

- The candidate will be responsible to manage a team of analysts who will perform recoveries for client from under dispute/written off data.
- Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean,



visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
- Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
- Identify and convert new recovery opportunities through customer nuances, trending (deductions, payment etc.)
- Working closely on a consistent pipeline of opportunities.
- Audits of bill backs
- Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
- Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc.
- Managing and recording performance of team members. Hire, coach, mentor and develop the staff skills and provide career development planning and opportunities
- Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations
- Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention

Qualifications we seek in you!

Minimum qualifications

- Graduate with Basic Accounting Knowledge and analytical skills
- Good Leadership skills
- Excellent analytical skills, excellent communication skills and the ability to communicate actionable analytical findings to a non-technical audience in clear and concise language
- Adept at learning and applying new data, analytics methods and technologies; Possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging, complex problems

Preferred qualifications

• Bachelor's degree with specialization in statistics, applied mathematics, economics, finance/MBA from regular institute

Benefits of working as a SM-OTC in Gurgaon:

● Excellent benefits
● Advancement opportunities
● Advantageous package

📌 SM-OTC - Hiring Fast (Gurugram)
🏢 Leading
📍 Gurugram