We are looking for an energetic Service Management Specialist to join our high calibre team at Orange in Mumbai.
Growing your career as a Full Time Service Management Specialist is a terrific opportunity to develop competitive skills.
If you are strong in people management, problem-solving and have the right mindset for the job, then apply for the position of Service Management Specialist at Orange today!

about the role

- To monitor and evaluate usage and traffic management services .
- To analyze the operation of customer's network and to report on Quality of Service .
- To work on improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address Service Improvement Plan actions internally that have been agreed with CSM.
- To monitor service performance and track chronic cases and work towards resolution of these chronic cases.
- To support the CSM by advising planned maintenance and how this would affect the supported customer .
- To maintain the customer documentation fully updated in the orange tools (GCDR, Clarify, Fileade etc).
- To actively assist in data integrity issues for the assigned customers.
- To produce the Root cause analysis report for the customer where required.

about you

- Ability to engage with internal staff as required.
- Ability to work in a virtual team environment.




- Ability to identify problems and work to resolution as required.

additional information

- Degree / Diploma Holders with good Telecom / Data / IP Network knowledge.
- Excellent verbal & written communication skills in English language
- Good knowledge of MS-Office.
- Minimum of 1.5 - 3 years related work experience in customer facing organizations within the telecom or IT industry.

department

Global Delivery & Operations

L'ambition d'Orange Business est de devenir l'intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d'équipe, pour construire les solutions digitales d'aujourd'hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce des projets innovants dans la data et le digital, le cloud, l'IA, la cybersécurité, l'IoT, ou encore le digital workspace etle big data.
Venez vivre cette aventure avec nous!

Benefits of working as a Service Management Specialist in Mumbai:

● Company offers excellent benefits
● Opportunities to grow
● Competitive salary

📌 Service Management Specialist - Get Hired Fast (Mumbai)
🏢 Nameless
📍 Mumbai