We are on the lookout for a brilliant Service Desk to join our high calibre team at Pentagon Consultancy Services in Bangalore.
Growing your career as a Full Time Service Desk is a terrific opportunity to develop useful skills.
If you are strong in people management, project management and have the right drive for the job, then apply for the position of Service Desk at Pentagon Consultancy Services today!
Designation : Service Desk
Experience : 1 to 6 yrs
Location : Bangalore
Salary : Industry Standard
Client Name : MNC
Education : Graduation
Skills : Technical Support, ITIL
Priority : HOT
Description :
Working hours: 24/7 shift
Experience - 1.6 -5years
- Answer all calls offered to Service Desk queues and responsible for managing the ticket queues.
- Intimate the Shift lead/ L2 whenever there is an upward trend in calls.
- Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation
- Update the trackers and details required for Shift Handover.
- Adherence to schedules and report to Shift leads in case of any misses.
- Resolve incoming client calls based on departmental goals
- Provide detailed documentation in call logging system
- Take ownership and responsibility for problems for client technical issues
- Increase knowledge base by passing new issue resolution information to Service Desk Knowledge Administrator through the established Missing Knowledge process
- Promptly notify Critical Incident Management of high priority issues after collecting required information for escalation
- Maintain a high level of Quality Customer Service
Required Skillsets :
- Should have knowledge in ITIL V3 standards and practices.
- Fluency in English is mandate
- Full time 15yrs education
- Should be willing to work in 24/7 shift,
Benefits of working as a Service Desk in Bangalore: