We are on the lookout for a competitive Service Desk Agent to join our passionate team at Hemmersbach in Bangalore.
Growing your career as a Full Time Service Desk Agent is a fantastic opportunity to develop exceptional skills.
If you are strong in cooperation, project management and have the right personality for the job, then apply for the position of Service Desk Agent at Hemmersbach today!

Job-ID: 12799

Service Desk Agent

Ticket handling for requests dealing with server hardware, Coordination of our field service engineers

India - Bangalore

Young professionals

Full-time

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—Your Benefits —

Buddy program

Health insurance

Internal career development

International environment

Modern and centrally located office

Onboarding program

Your skills

Excellent English skills in oral and written

Quick and efficient problem-solving ability;

Strong organizational skills with the ability to prioritize effectively;

Ideally first experience in dispatching

Willingness to work in shifts also covering night times and weekends

Your Tasks

Opening, closing & monitoring of the incidents in the ticket system during the complete incident lifecycle





Monitoring the correct timelines (SLA);

Providing Level 1 support for end user issues and convey resolutions to end user queries;

Contacting with the technicians via phone, e-mail & chat;

Providing input toward Knowledge base maintenance;

Being single point of contact for the end users related to Issues/Requests.

We are ready to teach you everything including technical issues if needed.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

Benefits of working as a Service Desk Agent in Bangalore:

● Excellent perks
● Opportunities to grow
● Advantageous package

📌 Service Desk Agent - Urgent Hiring (Bengaluru)
🏢 Leading
📍 Bengaluru