We are looking for an experienced Service Delivery Manager to join our incredible team at Hemmersbach in Bangalore.
Growing your career as a Full Time Service Delivery Manager is a fantastic opportunity to develop useful skills.
If you are strong in persuasion, decision-making and have the right personality for the job, then apply for the position of Service Delivery Manager at Hemmersbach today!

Job-ID: 13286

Service Delivery Manager

Determined and autonomous professional with experience in project management in the IT field services

India - Bangalore

Professionals

Full-time

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—Your Perks —

Buddy program

Flat hierarchies

Health insurance

Internal career development

International environment

Modern and centrally located office

Onboarding program

Your skills

People Management , Stakeholder management skills

Should have worked in a SDM position with a span of 50+ heads

Prior experience in Customer service environment and experience in a voice process will be an added advantage

Ability to work in night shifts

Microsoft Office proficient & Critical thinking

Your Tasks

Operational Function

Manage Tickets volumes

SLA Management

Tickets distributions

Backlogs

NPS

People Management

Support TL function





Monitor Team Performance

Training and upskill the team and TL's

Manage Attrition

Quality and Escalations

PIR - Drive constant reduction and review action plan weekly

Customer Escalation reduction - Ensure timely Kci,

Tracking unsuccessful cases, timely email management

Internal and Client Audit Defects - Task Audits and

CTQ - Drive reduction in defects

Conduct Interviews

Work on improvement projects

Learn the product and be hands on

Maintain team and performance reports

Conduct performance management

Client management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Benefits of working as a Service Delivery Manager in Bangalore:

● Learning opportunities
● Advancement opportunities
● Advantageous package

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