We are looking for an ambitious SENIOR ASSOCIATE - IT OPS SERVICES to join our incredible team at Coforge in Noida.
Growing your career as a Full Time SENIOR ASSOCIATE - IT OPS SERVICES is a fantastic prospect to develop excellent skills.
If you are strong in people management, planning and have the right experience for the job, then apply for the position of SENIOR ASSOCIATE - IT OPS SERVICES at Coforge today!

Job Description :

ServiceNow ITOM Event Management
. ServiceNow focused ITOM work with Event Management.
. Ensure critical alerts are processed and incidents generated.
. Research, create & test Event & Alert rules.
. Notable experience with Regex.
. Build ServiceNow event management rules/workflows for in-scope monitoring tools such as (but not limited to) OpsRamp, SolarWinds, Azure Monitor.
. Build Alert Correlation rules in conjecture with platform teams, gathering requirement for same as well.
. Integration with the in-scope monitoring tools for on boarding alerts of Network and server monitoring.
. Integration with ITSM platform such as (but not limited to) ServiceNow.
. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
. Integration with Monitoring tools for gathering metric data for Operational Intelligence.
. Knowledge of other ITOM modules would be a plus but not mandatory. ServiceNow ITOM Discovery
. Setting up a CMDB process comprising analysis, plan, design and implement phase.
.



Manage all customer CMDB's end to end and run scheduled report outs.
. Provide configuration management support to multiple IT projects simultaneously.
. Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
. Must have experience in implementing and using configuration management for multi-environment IT applications.
. Ability to implement and work on various IT Infra & Application using ServiceNow Discovery is a prerequisite.
. Having deep knowledge of Business Service Maps and configure Availability reporting is a must
. Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
. Demonstrate proven leadership skills, be an independent performer and be able to deliver with minimal or no supervision.
. Should have experience in describing provisions for configuration identification, change control, configuration status accounting and configuration audits.
. Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
. Deep analytical skills to understand complex procedural problems, identify root causes and provide solutions.
Skills Required :
SERVICENOW CMP

Benefits of working as a SENIOR ASSOCIATE - IT OPS SERVICES in Noida:

● Company offers great benefits
● Advancement opportunities
● Competitive salary

📌 SENIOR ASSOCIATE - IT OPS SERVICES - Urgent Role (Noida)
🏢 Important Business
📍 Noida