We are searching for a resourceful Senior Customer Service Operations Support Administrator to join our vibrant team at in Noida.
Growing your career as a Full Time Senior Customer Service Operations Support Administrator is an incredible opportunity to develop excellent skills.
If you are strong in presentation, creativity and have the right mindset for the job, then apply for the position of Senior Customer Service Operations Support Administrator at today!

Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Senior Customer Service Operations Support Administrator to join our team based in Noida.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and Current York stock exchanges (UK: PSON; NYSE: PSO).

The Senior Customer Service Operations Support Administrator is responsible to ensure operational continuity of client testing programs. The incumbent deals with any ambiguity and incidents around the clients’ tests and acts as an escalation point for candidate issues and problems. The Sr. customer service operations support administrator also takes responsibility to provide accurate client information to call center agents and to provide program information to clients periodically.

PRIMARY RESPONSIBILITIES

Program and Client Service

Follow through with incidents, reports, and projects

Receive and respond to client queries

Ensure candidate results are sent to clients in accordance with KPIs

Act as an escalation point for service related issues

Promote client programs and products

Identify opportunities for improvement and efficiencies.

Call Center Support

Respond and resolve customer queries

Input accurate customer information into the database

Provide performance feedback as required





Education and Experience:

Minimum High School Diploma or Equivalent

Bachelor’s Degree preferred or equivalent work experience

Experience training, teaching, or coaching

3+ years customer service experience preferred

Skills, Knowledge, and Abilities:

Excellent oral and written communication skills

Familiar with various training tools and models; understanding of learning styles preferred

Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)

Effective problem-solving skills

Conflict management skills

Strong organization skills

Interpersonal savvy and ability to influence and relate to others

Time management skills

Ability to deal with ambiguity and overcome objections

Quickly and effectively adapt to changes

Must be patient, positive, and professional

Strong customer service skills

Coaching skills preferred

Strong attention to detail

Ability to set and meet goals

Other (license/certification):

One year or more experience working as a Pearson VUE Program Coordinator

Knowledge of Pearson VUE Regulatory and Professional clients is preferred

Working knowledge of Registration Manager, VSS, and Service Direct

Ability to manage internal knowledge management sites

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education.



Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing View email address on pearson.jobs.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 11556

Benefits of working as a Senior Customer Service Operations Support Administrator in Noida:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary

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