We are searching for a confident Senior Associate - Customer Care to join our stellar team at Max Financial Services in Gurgaon.
Growing your career as a Full Time Senior Associate - Customer Care is a fantastic opportunity to develop competitive skills.
If you are strong in people management, critical thinking and have the right experience for the job, then apply for the position of Senior Associate - Customer Care at Max Financial Services today!
Job Description
Career Opportunities
Position
Executive - Customer Care
No. of Positions
1
Department
Operations
Function
Customer Care
Location
Gurgaon - HO
Key Responsibilities:
ÜResolution of Queries:
.Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement's
.Ensure adherence to documented processes, procedures and controls
.Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
.Ensure follow up with customers / Agents to ensure complete satisfaction
.Publish MIS and Dashboards
Ü Data Analysis:
.Help in Root cause analysis of Queries / Complaints received
.Strictly follow the Escalation Matrix
Measure of Success:
.Customer satisfaction scores
.Agent satisfaction scores
.TAT of Customer/Agent query resolution as per definedSLA
.100% compliance to standards.
Desired qualifications and experience:
.Graduate with 1-2 years' experience in Operations / Customer Care
.The applicant should have Good English & Hindi speaking skills,
a keen interest in the Internet and strong working knowledge of computers
Knowledge and skills required:
.Customer centricity
.Good communication skills
.Basic computer skills
Job Description
Career Opportunities
Position
Executive - Customer Care
No. of Positions
1
Department
Operations
Function
Customer Care
Location
Gurgaon - HO
Key Responsibilities:
ÜResolution of Queries:
.Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement's
.Ensure adherence to documented processes, procedures and controls
.Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
.Ensure follow up with customers / Agents to ensure complete satisfaction
.Publish MIS and Dashboards
Ü Data Analysis:
.Help in Root cause analysis of Queries / Complaints received
.Strictly follow the Escalation Matrix
Measure of Success:
.Customer satisfaction scores
.Agent satisfaction scores
.TAT of Customer/Agent query resolution as per definedSLA
.100% compliance to standards.
Desired qualifications and experience:
.Graduate with 1-2 years' experience in Operations / Customer Care
.The applicant should have Positive English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers
Knowledge and skills required:
.Customer centricity
.Good communication skills
.Basic computer skills
Benefits of working as a Senior Associate - Customer Care in Gurgaon: