We are looking to hire an expert Senior Analyst - Knowledge Services to join our dynamic team at Infosys BPM in Bangalore.
Growing your career as a Full Time Senior Analyst - Knowledge Services is a terrific opportunity to develop competitive skills.
If you are solid in cooperation, decision-making and have the right mindset for the job, then apply for the position of Senior Analyst - Knowledge Services at Infosys BPM today!

Responsibilities
Responsibilities
As a Senior Analyst in the DTS team, you will
1. Be part of Customer Service Analytics & AI practice within DTS - Practice Development & Solution Design.
2. Be responsible for business development efforts - response to RFXs, creation of collaterals and presales support
3. Develop thought leadership Point of Views, demos, use cases, collaterals to support Customer Service Analytics/AI pursuits/solution design efforts.

Skills - Must Have
. Strong analytics (consulting and solution development skills) and business acumen in addition to quantitative and analytical capabilities.
. Expertise in any of the following (at the minimum) including
o Domain: Customer service, Contact Center, Service desk, Help desk in any industry vertical
o Analytics: Contact Center Analytics, Contact Elimination Analytics, Generate business operational and business insights from contact center data like call data, chat data, etc
o AI/ML/Data Science: Skills in Statistical modeling and Machine Learning
. Function as a 'Subject Matter Expert' for Contact Center within the Analytics/AI Practice
. Strong experience in CS Analytics domain in areas like Hands-on model development (PD, LGD, EAD)
. Exposure to some of the widely used analytics techniques like Logistic Regression, Random Forest, Support Vector Machine, Time Series Forecasting, Text Analytics,



Speech Analytics etc. is required
. Excellent experience in Python, R, SQL, Excel, Decision Trees, CART, SEM, Forecasting techniques and tools like regression, correlation etc.
. Willingness to work in a startup type, hands-on environment, across different time zones often under strict timelines
. This not being a project/delivery role, ability to conceive new solutions/offerings relevant to industry demand and take them to market through sales functions is extremely significant.
. Excellent PowerPoint and presentation skills
Skills - Must Have
. Strong analytics (consulting and solution development skills) and business acumen in addition to quantitative and analytical capabilities.
. Expertise in any of the following (at the minimum) including
o Domain: Customer service, Contact Center, Service desk, Help desk in any industry vertical
o Analytics: Contact Center Analytics, Contact Elimination Analytics, Generate business operational and business insights from contact center data like call data, chat data, etc
o AI/ML/Data Science: Skills in Statistical modeling and Machine Learning
. Function as a 'Subject Matter Expert' for Contact Center within the Analytics/AI Practice
. Strong experience in CS Analytics domain in areas like Hands-on model development (PD, LGD, EAD)
. Exposure to some of the widely used analytics techniques like Logistic Regression, Random Forest, Support Vector Machine, Time Series Forecasting, Text Analytics, Speech Analytics etc. is required
. Excellent experience in Python, R, SQL, Excel, Decision Trees, CART, SEM, Forecasting
Preferred Skills:
Analytics

Benefits of working as a Senior Analyst - Knowledge Services in Bangalore:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

📌 Senior Analyst - Knowledge Services - Urgent Position (Bengaluru)
🏢 Important Group
📍 Bengaluru