We are looking for an expert Manager Service Strategy Manager Service Strategy Mumbai A.O Customer Care to join our growing team at Mahindra & Mahindra Ltd in Mumbai.
Growing your career as a Full Time Manager Service Strategy Manager Service Strategy Mumbai A.O Customer Care is a fantastic opportunity to develop useful skills.
If you are strong in critical thinking, problem-solving and have the right initiative for the job, then apply for the position of Manager Service Strategy Manager Service Strategy Mumbai A.O Customer Care at Mahindra & Mahindra Ltd today!

Responsibilities & Key Deliverables

To lead and implement Select Service Strategy Initiatives like Shield, Maxicare, and Workshop Productivity Improvement projects etc. with End-to-End Ownership.Meeting and Aligning Cross functional managers, aligning internal and external stakeholders and devising implementation strategies, timelines, methodology and success parameters.Developing Action Plan, assigning responsibilities, defining success matrix, monitoring for sustainability of the initiatives.Pilot rollout followed by smooth ramp-up.Installing a monitoring or review mechanism to identify deviations and taking corrective actions.Recommending changes in systems and processes in order to reach the set target more efficiently.Providing clarity of goals and objectives,



in order to assist dealer team members in independently achieving results.Undertaking appropriate dealer capability building initiatives to augment strategic imperatives.Analyze data and developments in the market to identify inputs into strategic planning.Creating infrastructures and networks at strategic locations, keeping in mind a long-term vision

Preferred Industries

Automotive Industry

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Production Engg.; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Bachelor of Engineering in Production Engg.; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

5 Years in Automobile Industry

Critical Experience

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation





Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Consumer Focus

Manpower Management

Dealer Relationship Management

Designing Customer Experience

Financial Management

Identifying Customer Needs

Market Intelligence

Product Knowledge & Application

Project Management

Relationship Management

Service Management

Service Planning

Warranty Management

Market Acumen

Capability Building

Service Quality

System Generated Secondary Skills

Benefits of working as a Manager Service Strategy Manager Service Strategy Mumbai A.O Customer Care in Mumbai:

● Company offers excellent benefits
● Advancement opportunities
● Advantageous package

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