We are hiring a resourceful Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1 to join our amazing team at Tata Group in Pune.
Growing your career as a Full Time Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1 is a great opportunity to develop competitive skills.
If you are strong in cooperation, problem-solving and have the right initiative for the job, then apply for the position of Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1 at Tata Group today!

SOC/NOC Work exp

- Effective technical skills. Should have working knowledge of Telecom Voice services like SIP trunks and PRIs, operating, maintaining, and troubleshooting voice communication systems.
- SOC/NOC working experience of 1-2 years in Voice services and Incident management
- Good Knowledge and work experience in operation and maintenance of TFN/IBS/UAN/HIVR/HOBD/CLOUD SIP services
- Experience in troubleshooting of technical issue in SBC/Voice Switch/ILD/NLD calls




- Knowledge of call end to end connectivity/call flow of Voice call across the telecom network in various telecom operators
- Ability to work under pressure. Should be able work in 24.7 rotational shift workplace. Escalation point of Contact for L1-L2 team members and available on call when needed.
- Capable of handling customer complaints within the SLA and meeting the KRAs

JR Exe-

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

Benefits of working as a Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1 in Pune:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package

📌 Jr Customer Service Executive - Customer Service Operations (Customer Service Operations)_1 (Pune)
🏢 Recognized
📍 Pune