We are searching for a brilliant Lead - Customer Service Operations (Customer Service Operations) - B3101_1 to join our vibrant team at Tata Group in Ahmedabad.
Growing your career as a Full Time Lead - Customer Service Operations (Customer Service Operations) - B3101_1 is an incredible opportunity to develop productive skills.
If you are strong in people management, planning and have the right initiative for the job, then apply for the position of Lead - Customer Service Operations (Customer Service Operations) - B3101_1 at Tata Group today!

Lead - Customer Service Operations

- Service Managers to be available for Carrier Customers support 24.7 for Customers escalations and as in required basis.
- NPS and CSAT improvement drive .
- TTL Business team requirements of Services Performance reports /Slides to be shared as in required basis
- Sending monthly SA parameter to customer i.e. Ticket dump, CMI,MTTR and Repeat
- SA Review on call or F2F for core accounts
- .



Monthly reconciliation of inventory
- Increasing & targeting penetration of i-Manage, API and eNext .
- Special projects to improve the customer experience .
- Relationship Building with customers & Business Relationship Managers Knowledge of Customer services processes,Product knowledge, Technology understanding of TTL network and architecture understanding
- Presenting Carrier service performance in monthly / quarterly review meetings
- . Churn Management
- Site migration due to cost migration, demolition, and shutdown
- Downtime validation and dispute resolution .

Broad outline of the Role

Benefits of working as a Lead - Customer Service Operations (Customer Service Operations) - B3101_1 in Ahmedabad:

● Excellent advantages
● Opportunities to grow
● Advantageous package

📌 Lead - Customer Service Operations (Customer Service Operations)_1 - Hiring Fast (Ahmedabad)
🏢 Important Business
📍 Ahmedabad