We are searching for a resourceful Lead customer care Engineer to join our exceptional team at Thermo Fisher Scientific in Mumbai.
Growing your career as a Full Time Lead customer care Engineer is an awesome opportunity to develop productive skills.
If you are strong in decision-making, persuasion and have the right mindset for the job, then apply for the position of Lead customer care Engineer at Thermo Fisher Scientific today!

Job Description :
Location/Division Specific Information
India - Navi Mumbai - Pawane

Hiring Manager: Vishal Panchal
Pay Band: Associate Band 5
Position: Lead customer care Engineer How you will make an impact:

As a Lead customer care Engineer, you will be responsible for handling X-Ray fluorescence (XRF) Instrument, that will be used to measure raw material for Cement & steel plants. The Engineer works as a part of multi-disciplinary team, and Attend installation, maintenance and break-down calls of powerful analytical instrument & will be highly important to meet customer requirement as well as meet business revenue and booking targets. The job demands extensive touring and therefore, candidate should be ready to travel frequently. The Lead customer care Engineer will reports to the Regional Service Manager - West and will be a part of the Bulk Elemental Analysis group within material characterization & structural analysis Division. What you will do:

- To ensure we deliver outstanding experience to our customer by providing pro-active service support for our equipment and software.
- Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer.
- Develop an outcome where everybody wins and project, Thermo Fisher as a valued partner. He should collaborate and contribute in achieving Teams commercial goal.




- Work closely with Sales Team / Supply Chain and Finance to ensure customer happiness and problem resolution.
- Participate in implementation of process improvement initiatives associated with customer centric service operation.
- Maintain and update all necessary records related to the customers for whom he is the primary engineer
- Guide customer in planning and maintaining optimum spare's stock,
- Embrace Thermo Fisher culture & methodology to achieve all service important metric.
- Work closely with other functions like Sales, Supply Chain, Finance etc. and ensure we meet targeted organic growth for the business.

How you will get here:
Education

- A Bachelor of Engineering (BE) in Electronics / Instrumentation with minimum 75% marks in aggregate. 3-4 years of validated experience in handling XRF instrument. is preferred.

Experience

- Hands-on experience with trouble-shooting electrical/electronic equipment is required.
- Should have experience of working in Cement and Metal Industries.
- Process knowledge of cement, Steel and Aluminum will be added advantage for the deserving candidate.
- Should have experience of planning and execution of installation and commissioning of high cost Proficiency in the latest computer hardware and software is crucial.
- Should have knowledge on the handling of high value critical electrical and instrumentation-based equipment's.

Knowledge, Skills, Abilities





- In-depth knowledge of both EDXRF and WDXRF is vital to handle and grow the business.
- Thorough knowledge of test equipment is required. For example, multi-meters, oscilloscopes, transformer, UPS, pressure sensors, and flow controllers.
- Demonstrates a working knowledge of common analog and digital circuits and schematics, and is able to work with, and understand electrical & electronic drawings and models.
- Knowledge & experience of component level fault finding and repair will be added advantage.
- It is encouraged that candidate will have experience of handling Microsoft OS, both new & older versions.

Preferred Qualifications

- The suitable candidate will be a highly motivated and team oriented individual with excellent communication skills and the ability to multi-task.
- Completes tasks in effective and/or resourceful ways. A proven record of delivering results on schedule is expected.
- Demonstrates considerable judgment and initiative in resolving issues, analyzing data, and completing assignments.
- Proficiency in Microsoft office as a scientific tool.
- Field experience with analytical instruments, installation and operation of analyzers is desired.

At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and contribute to our unusual mission-enabling our customers to make the world healthier, cleaner and safer.Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Benefits of working as a Lead customer care Engineer in Mumbai:

● Excellent benefits
● Advancement opportunities
● Market-competitive salary

📌 Lead customer care Engineer - Urgent Hire (Mumbai)
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