We are hiring a resourceful Executive - Customer Engagement to join our vibrant team at Max Financial Services in Mumbai.
Growing your career as a Full Time Executive - Customer Engagement is an incredible opportunity to develop relevant skills.
If you are strong in teamwork, problem-solving and have the right mindset for the job, then apply for the position of Executive - Customer Engagement at Max Financial Services today!
Career Opportunities
Job Code: IJP-Executive Customer Engagement
Position
Executive
No. of
Positions
1
Department
Operations Function Operations - Agency
Language
English & Regional
Language
Key Responsibilities:
. Managing office administration assets and
upkeep of the same.
. Agents Contracting
. New Business Processing
. Banking of Initial & Renewal Premium
. Managing Petty cash & vendor payments
. Retention of Surrender Requests
. Execution of all Service Requests - Post
Policy Issuance
. Reverting on customer queries and
complaints
. Maintaining high NPS Scores
. Life and Health Claims processing
. Handling compliance issues.
. Audit Rating
Measure of Success:
. Service to Delight- 3Days
. Customer Engagement - 70%
. Surrender Retention - 68%
. NPS-85
. 100% Banking with 24 hours.
. Vendor payment TAT should be 10 days
. Surrender Requests 1%
. 100 % Accuracy of POS requests
. 100 % Accuracy of Customer service
. Zero Day upload of POS & Claims Docs
in FTP server.
. Audit rating 2
Desired qualifications and experience:
. Graduate / Post-Graduate in any discipline.
. 2-3 years experience handling front end customer services
. Knowledge of service quality is required
Knowledge and skills required:
.
Must be highly customer centric
. Excellent communication skills
. Good co-ordination skills
. Data management on Excel should be good
Career Opportunities
Job Code: IJP-Executive Customer Engagement
Position
Executive
No. of
Positions
1
Department
Operations Function Operations - Agency
Language
English & Regional
Language
Key Responsibilities:
. Managing office administration assets and
upkeep of the same.
. Agents Contracting
. New Business Processing
. Banking of Initial & Renewal Premium
. Managing Petty cash & vendor payments
. Retention of Surrender Requests
. Execution of all Service Requests - Post
Policy Issuance
. Reverting on customer queries and
complaints
. Maintaining high NPS Scores
. Life and Health Claims processing
. Handling compliance issues.
. Audit Rating
Measure of Success:
. Service to Delight- 3Days
. Customer Engagement - 70%
. Surrender Retention - 68%
. NPS-85
. 100% Banking with 24 hours.
. Vendor payment TAT should be 10 days
. Surrender Requests 1%
. 100 % Accuracy of POS requests
. 100 % Accuracy of Customer service
. Zero Day upload of POS & Claims Docs
in FTP server.
. Audit rating 2
Desired qualifications and experience:
. Graduate / Post-Graduate in any discipline.
. 2-3 years experience handling front end customer services
. Knowledge of service quality is required
Knowledge and skills required:
. Must be highly customer centric
. Excellent communication skills
. Good co-ordination skills
. Data management on Excel should be good
Perks of working as a Executive - Customer Engagement in Mumbai: