We are looking to hire an enthusiastic Deputy Manager - Customer Engagement to join our diverse team at Max Financial Services in Bangalore.
Growing your career as a Full Time Deputy Manager - Customer Engagement is a terrific opportunity to develop productive skills.
If you are strong in presentation, communication and have the right experience for the job, then apply for the position of Deputy Manager - Customer Engagement at Max Financial Services today!
Career Opportunities
Job Code: IJP-Executive Customer Engagement
Position
Deputy Manager - CET
No. of Positions
1
Department
Operations
Function
Operations - Agency
Language
English & Regional Language
Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success:
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be 10 days
- Surrender Requests 1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 2-3 years experience handling front end customer services
- Knowledge of service quality is required
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Valuable co-ordination skills
- Data management on Excel should be good
Career Opportunities
Job Code: IJP-Executive Customer Engagement
Position
Deputy Manager - CET
No. of Positions
1
Department
Operations
Function
Operations - Agency
Language
English & Regional Language
Key Responsibilities:
- Managing office administration assets and upkeep of the same.
- Agents Contracting
- New Business Processing
- Banking of Initial & Renewal Premium
- Managing Petty cash & vendor payments
- Retention of Surrender Requests
- Execution of all Service Requests - Post Policy Issuance
- Reverting on customer queries and complaints
- Maintaining high NPS Scores
- Life and Health Claims processing
- Handling compliance issues.
- Audit Rating
Measure of Success:
- Service to Delight- 3Days
- Customer Engagement - 70%
- Surrender Retention - 68%
- NPS-85
- 100% Banking with 24 hours.
- Vendor payment TAT should be 10 days
- Surrender Requests 1%
- 100 % Accuracy of POS requests
- 100 % Accuracy of Customer service
- Zero Day upload of POS & Claims Docs in FTP server.
- Audit rating 2
Desired qualifications and experience:
- Graduate / Post-Graduate in any discipline.
- 2-3 years experience handling front end customer services
- Knowledge of service quality is required
Knowledge and skills required:
- Must be highly customer centric
- Excellent communication skills
- Good co-ordination skills
- Data management on Excel should be good
Benefits of working as a Deputy Manager - Customer Engagement in Bangalore:
● Excellent benefits
● Company offers career progression opportunities
● Competitive salary