We are hiring a hardworking Customer Support to join our diverse team at Simplifai India in Pune.
Growing your career as a Full Time Customer Support is a great opportunity to develop excellent skills.
If you are strong in people management, teamwork and have the right drive for the job, then apply for the position of Customer Support at Simplifai India today!

Simplifai is a Global IT company specializing in process automation with help of

Artificial Intelligence. We are looking for Technical Support Engineer at our Baner,

Pune Office.

Job description

•Responsible for 1st and 2nd line support for our customers using Simplifai's

Digital Employees

•Respond to customers within SLAs with proper plan for resolution and make

sure customers are happy and getting good customer service

• Identify user errors, application issue (ideally specific part of the application)

•Troubleshoot and debug error logs and report failures to correct 3rd line with

as much information as possible

•Coordinate with product owners and customer leads to make sure support





documentations and SLAs are always up to date

•Build support organization from scratch and setup processes and routines

•Documentations and training of new products and training the team

•Monitoring Cases against SLAs and provide Skills

Candidate Profile

•3 to 5 years of experience as Technical support engineer providing support for

complex IT systems in international environment

•Understanding of Software development technologies will be an added

advantage.

•Excellent communication skills in English both written and verbal

•Should be able to setup workflows and documentations for L1, L2 and L3 as

per SLA per customer

•Experience in building and motivating team in added advantage

•Will be ready to work in rotational shifts

Benefits of working as a Customer Support in Pune:

● Excellent advantages
● Opportunities to grow
● Advantageous package

📌 Customer Support - Urgent Position (Pune)
🏢 Nameless
📍 Pune