We are searching for an energetic Customer Support Engineer to join our productive team at onfido india in Delhi.
Growing your career as a Full Time Customer Support Engineer is an incredible opportunity to develop exceptional skills.
If you are robust in presentation, communication and have the right personality for the job, then apply for the position of Customer Support Engineer at onfido india today!

Job description

Our Customer Support Engineers have a deep understanding of Onfido's products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Onfido is expanding our support team to improve our customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy, and has a keen eye for investigation and detail. Please note this role can be located in Delhi or Gurgaon You will achieve this through Product understanding - Develop a deep understanding of the Onfidos product suite and how its used by our customers. You will learn it hands-on from other Support Engineers and by working with Product Managers, Software Engineers, and mentors. Customer support - Partner with our customers as they onboard, integrate and use our API, SDKs and Dashboard. Every customer has a different need, and you will get the chance to suggest better ways of achieving a goal. Problem solving - Investigate, debug,



reproduce and fix any issues customers are facing when using our services. You will check logs and documentation, read and write code, and discuss it with team members. Product improvement - You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. Tooling - You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier Were looking for a Customer Support Engineer who can display the below skills & experience throughout our interview process Experience with customer support, providing and receiving it. Empathy, and the desire of helping others. Pragmatic problem-solving skills. Diligence, patience and friendliness under time pressure. Sense of urgency. Strong analytical skills, familiar with system log analysis. Used to write documentation for Knowledge Bases and Help Centres. Fluent spoken and written English. Practical experience with at least one programming language ideally Ruby, Python or JavaScript. SQL, preferably in PostgreSQL. Knowledge of APIs, SDKs, and web applications and how they work. Desirable requirements BSc/MSc in Computer Science, Engineering or other science subject. Experience with Postman, Datadog, Splunk, Zendesk, Jira, Salesforce Cloud Service. Familiarity with an Agile environment

Job Function

IT Software : Software Products & Services

Key Skill

artificial intelligence , sql , salesforce , postgresql , api , python , problem solving , machine learning , javascript , ruby , splunk

Benefits of working as a Customer Support Engineer in Delhi:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

📌 Customer Support Engineer - Get Hired Fast (Delhi)
🏢 Recognized
📍 Delhi