We are looking to hire a capable Customer Success Specialist to join our dynamic team at Aureus Analytics in Mumbai.
Growing your career as a Full Time Customer Success Specialist is a great opportunity to develop excellent skills.
If you are strong in decision-making, planning and have the right initiative for the job, then apply for the position of Customer Success Specialist at Aureus Analytics today!

Job description

Were looking for a Customer Success Specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building solid relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. The candidate would report to our Customer Success Director, who is based out of our US office. Should be comfortable working in partial India and partial US working hours Responsibilities Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both Tracking and reporting key client success metrics. Review the customer journey, determine how its supported,



and use a consultative approach to help clients overcome issues and achieve their goals Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings Prepare documentation or visuals of campaign performance for client; analyze trends in CSAT and NPS scores to identify areas for improvement Work with sales and marketing teams to boost customer referrals and develop case studies Skills & Qualifications Excellent communication skills, client-focused attitude, empathy, and ability to relate to customer needs. Excellent organizational and planning skills, with a sharp focus on detail. Able to take a proactive approach to work and find teaching other people rewarding. Degree preferred Graduate - any graduate/PG Experience 1-2 years Work-from-home option available Willing to work in partial India and partial US working hours

Job Function

IT Software : Software Products & Services

Key Skill

customer intelligence , text analytics , data science , customer success , director

Benefits of working as a Customer Success Specialist in Mumbai:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Customer Success Specialist - Immediate Start (Mumbai)
🏢 Important Group
📍 Mumbai