We are looking for a hardworking Customer Success Role to join our productive team at Convergence Services in Mumbai.
Growing your career as a Full Time Customer Success Role is an amazing opportunity to develop competitive skills.
If you are strong in decision-making, problem-solving and have the right experience for the job, then apply for the position of Customer Success Role at Convergence Services today!

Job description

We are hiring for a Customer Success Engineer. Analyze customer's individual needs & issues to address them effectively on time.

- Follow up to ensure that appropriate actions were taken on customers requests.

Roles & Responsibilities :

- Providing technical support and respond for incoming queries related to HRM software (uKnowva)

- Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged,



categorising and prioritising as per the defined TAT

- Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services

- Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.

- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager

- Basic knowledge of SQL and EXCEL

- Proper understanding of the client requirements

- Understanding PHP code will be added advantage

Benefits of working as a Customer Success Role in Mumbai:

● Company offers outstanding benefits
● Opportunities to grow
● Advantageous package

📌 Customer Success Role - Hiring Urgently (Mumbai)
🏢 Important Group
📍 Mumbai