We are on the lookout for a motivated Customer Success Manager to join our exceptional team at coresight solutions in Bangalore.
Growing your career as a Full Time Customer Success Manager is a fantastic opportunity to develop productive skills.
If you are strong in planning, persuasion and have the right drive for the job, then apply for the position of Customer Success Manager at coresight solutions today!

Job description

The Opportunity Coresight Research is looking for a customer-centric, energetic, and highly motivated individual to drive customer success in the delivery of comprehensive research, events, and other media programs for retail technology and service providers clients. The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of ongoing customer engagement, organization, and outstanding communication skills. As a CSM, you will be responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction, leading to robust renewals and growth opportunities. The CSM will serve as the primary point of contact for key customers, understand customer success criteria, manage projects and community benefits, address questions, resolve issues and over time, serve as a trusted advisor. Key Role Objectives Manage successful, cross-functional execution of our clients research, event, and other media engagements, acting as the clients internal advocate. Develop programs that drive engagement execution which meets and exceeds client expectations and goals leading to increased customer satisfaction and project ROI.



Seek opportunities to integrate the client into the Coresight community Key Role Objectives Manage successful, cross-functional execution of our clients research, event, and other media engagements, acting as the clients internal advocate and delivering on time and within spec project results. Develop programs that drive engagement execution which meets and exceeds client expectations and goals leading to increased customer satisfaction, project ROI and retention. Drive community benefits, which includes a monthly newsletter, research and event knowledge sharing, pursuing Coresight research and presentation features and thinking opportunistically for additional value opportunities. What Youll Do Manage client relationships and deliver customer obsessed service Work with Business Development and Account Management to define goals and what success looks like for each engagement Develop and manage project plan for engagement execution, and manage day-to-day activities to deliver quality results, on time and within spec Act as a liaison between multiple internal teams (Research, Events, Marketing, Sales)



to ensure successful setup and maintenance of accounts and programs Track the performance of client deliverables and seek ways to add additional value to existing client relationships Ensure clients are kept abreast with engagement benefits through Executive Business Reviews and check-in calls that align to our clients business goals and objectives Proactively identify account opportunities and risks and drive capture and mitigation strategies Serve as the primary contact for customers to resolve questions over email/phone Alert customer to related reports, webinars, and events to allow them to stay abreast of happenings within the Coresight Research community Successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner Maintain strong relationships with customers and ownership of customers success measured through renewal rate and other metrics that measure customer ROI Who You Are 2-3 years of experience in a customer-facing role with a proven track record in account management and maintaining high customer renewal rates Goal and results-oriented, optimistic, smart, professional, value-added mindset, proactive and easily adapts to change Comfortable and effective working in a high paced, resource constrained environment Ability to work independently and multitask and possesses practical time management skills High competence in project and stakeholder management and working with multifunctional teams Excellent written, verbal and interpersonal communication skills and likes to work with people Competency in Microsoft applications including Word, Excel, and Outlook Bachelors degree

Job Function

Human Resource / IR / Training & Development

Key Skill

hr , interpersonal communication , communication skills , time management , interview

Benefits of working as a Customer Success Manager in Bangalore:

● Company offers great advantages
● Opportunities to grow
● Advantageous package

📌 Customer Success Manager - Urgent Role (Bengaluru)
🏢 Recognized
📍 Bengaluru