We are on the lookout for a confident Customer Service Representative to join our dynamic team at Fortinet in Bangalore.
Growing your career as a Full Time Customer Service Representative is an amazing opportunity to develop productive skills.
If you are strong in critical thinking, leadership and have the right experience for the job, then apply for the position of Customer Service Representative at Fortinet today!

Job Responsibilities

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Work and resolve Customer Service-related queries through phone, chat and web tickets in accordance with Fortinet policies

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Screen incoming Customer calls, assist with ticket creation, verify entitlement and route Customers to the appropriate team within the Customer Service & Support organization
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After product replacement, follow up with Customers in accordance with Fortinet policies to recover defective units
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Handle Premium RMA calls
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Participate in the creation and improvement of Fortinet Customer policies, procedures and guidelines relating to Customer Service
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Ability to understand CS and Tech Support processes from CSAT and Quality perspective

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Be able to use pre-defined rubrics for auditing support tickets on regular basis
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Deliver quality in order to achieve high level of Customer Satisfaction
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Develop good and respected relationships with internal and external customers by providing accurate, courteous and effective service & support.
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Work with other staff in the department to meet the performance targets for efficiency, cost-effectiveness, productivity and quality that are above the average in the industry.
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Be flexible to work with the CS Supervisor/Manager on higher priority task and weekly duty rosters.

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Flexible to work in APAC or EMEA shifts, from our Bangalore office .

Job Skills Required

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3-4 years of customer service or support experience in an IT or Network Security Environment.
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Fast-learner, flexible, and able to prioritize
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People-oriented with the ability to interactive effectively with customers.

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Multi-task oriented
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Computer and network security experience is preferred
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Strong English skills, both written and verbal

Benefits of working as a Customer Service Representative in Bangalore:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package

📌 Customer Service Representative - Urgent (Bengaluru)
🏢 Recognized
📍 Bengaluru