We are looking to hire a remarkable Customer Service Manager to join our agile team at Orange Business in Gurgaon.
Growing your career as a Full Time Customer Service Manager is an incredible opportunity to develop relevant skills.
If you are strong in cooperation, adaptability and have the right personality for the job, then apply for the position of Customer Service Manager at Orange Business today!

votre rôle

To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements)

Service Level Management
Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities
Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target
Ensure successful program management through coordinated management of a portfolio of projects / activities




Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service
Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place.
Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director)
Provide customer with informed industry benchmarks e.g. Gartner, Telemark; propose service enhancements which continually position Orange Business Services as best in class
Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs
Help customer upscale existing

Benefits of working as a Customer Service Manager in Gurgaon:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package

📌 Customer Service Manager - Urgent Hire (Gurugram)
🏢 Leading
📍 Gurugram