We are hiring a focused Customer Care Engineer to join our stellar team at Thermo Fisher Scientific in Noida.
Growing your career as a Full Time Customer Care Engineer is a fantastic opportunity to develop relevant skills.
If you are strong in leadership, adaptability and have the right initiative for the job, then apply for the position of Customer Care Engineer at Thermo Fisher Scientific today!

Job Description :

About the company
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .
Role Description/Position Summary
Field Service Engineer to handle optical emission spectrometer (OES) Instrument (Both PMT & CCD base) & XRF (X-ray fluorescence Spectrometer) Attend installation, maintenance, and break-down calls of the customer.
Responsibilities

- Ensure the customer is satisfied with the performance of our instrument and that the intended application is productive for the customer.
- Develop a win-win relationship with customers and project Thermo Fisher as a valued partner. He should collaborate and contribute to achieving Teams commercial goal.
- Work closely with the Sales Team / Supply Chain/ Operations Team and Finance to ensure customer satisfaction and problem resolution.




- Participate in the implementation of process improvement initiatives associated with customer-centric service operations.
- Maintain and update all vital records related to the customers for whom he is the primary engineer.
- Guide customers in planning and maintaining optimum spare stock.

Minimum Educational Qualification

- Bachelor of Engineering (BE) in Electronics / Instrumentation degree with a minimum of 75% marks in aggregate.
- Proven experience of 4-5 years in handling OES/XRF instruments.

Skills, Knowledge, and Experience Requirement:
Responsibility:

- To ensure we deliver an extraordinary experience to our customers by providing proactive service support for our equipment and software.
- Provide pre-installation, installation, warranty & maintenance contract services.
- Meet or exceed the business commercial plan.
- Embrace Thermo Fisher culture & methodology to achieve all service KPI.
- To work closely with other functions like Sales, Supply Chain, Service Operation team, Finance etc., and ensure we meet targeted organic growth for the business.

Skills:

- Ability to plan and ensure on-time execution of PM, BD, and installations will be highly important to meet customer requirements as well as meet business revenue and booking targets.
- He should have knowledge of the handling of high-value sensitive electrical and electronic-based equipment.
- The job demands extensive touring and therefore, the candidate should be ready to travel frequently.
- Candidate should possess the excellent skill to connect with customers in English both verbally as well as in writing.

Experience:
Candidate should have experience in planning and execution of installation and commissioning of high-cost equipment and Proficiency in the latest computer hardware and software is critical.

Benefits of working as a Customer Care Engineer in Noida:

● Company offers excellent benefits
● Advancement opportunities
● Competitive salary

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