We are on the lookout for a hardworking Client Service Analyst to join our stellar team at JP Morgan Chase & Co. in Mumbai.
Growing your career as a Full Time Client Service Analyst is an incredible opportunity to develop productive skills.
If you are strong in creativity, decision-making and have the right experience for the job, then apply for the position of Client Service Analyst at JP Morgan Chase & Co. today!

JOB Responsibilities:

- Full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
- Accurate and timely documentation and follow up on all inquiries received
- Advocating on behalf of client to ensure client needs are met when working with business partners
- Timely escalation of issues, ensuring that the defined escalation procedures are followed
- Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
- Proactive outreach to clients and internal partners to address processing errors or in support of platform changes
- Monitoring of the group mailbox and assignment of email inquiries that require investigation
- Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
- Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals




- Support the development and maintenance of policies, procedures, and training materials
- Independent personal development of business and application knowledge to ensure continued effectiveness in the role
- Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards

This role requires a wide variety of strengths and capabilities, including:

- 5+ years of Customer Service experience
- 2+ years of Technical Support experience
- Be self-motivated and self-managing, demonstrating sound judgment and effective decision making
- Effective analytical approach and complex problem solving skills
- Able to perform a broad range of tasks and project assignments concurrently through effective prioritization of work
- Strong spoken and written communication skills
- Able to work remotely
- Able to build and maintain positive working relationships with business partners and technology
- Preferable with robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes

Able to effectively manage operational risk through adherence to established procedures and controls

Benefits of working as a Client Service Analyst in Mumbai:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Client Service Analyst - Fast Hire (Mumbai)
🏢 Important Group
📍 Mumbai