We are looking to hire a driven CEC Team Leader - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service to join our incredible team at Kotak Mahindra Bank Limited in Thane.
Growing your career as a Full Time CEC Team Leader - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service is a fantastic opportunity to develop competitive skills.
If you are strong in decision-making, creativity and have the right initiative for the job, then apply for the position of CEC Team Leader - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service at Kotak Mahindra Bank Limited today!

Job Role
. Handling customer queries / complaints for Retail Liabilities received from website or mailbox followed by email/Calls.
. Adhere to agent-level Service Level Agreement (SLAs) specific by the process
. Ensure adherence to time schedules (Turn Around Time)
. Complete the logs specified by the process (End-of-day target)
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
.



Provide inputs to improve work procedures that can enhance overall team performance
Job Description
. Graduate
. Minimum 5 to 6 years of relevant experience in servicing of financial products and at least one year in managing a team
. Should be internet-savvy and active on social media.
. Should be able to use social media tones.
. Excellent communication skills - Verbal & Written
. Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
. Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
. Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Perks of working as a CEC Team Leader - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service in Thane:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package

📌 CEC Team Leader - Correspondence - Retail Liabilities-Customer Experience Center-Customer Service - (Thane)
🏢 Nameless
📍 Thane