We are on the lookout for a motivated Advanced Service Manager I to join our amazing team at Novo Nordisk in Bangalore.
Growing your career as a Full Time Advanced Service Manager I is a great opportunity to develop exceptional skills.
If you are solid in planning, creativity and have the right experience for the job, then apply for the position of Advanced Service Manager I at Novo Nordisk today!

Job description

Does your motivation come from challenges and working in a dynamic environment Do you thrive in a working environment where customer centric service delivery is the key strategic alignment with key stakeholders is essential Do you have a knack for business intelligence and automation platforms and can-do attitude with continuous improvement as one of your career objectives Then we might have the right position for you. Apply now and join a growing team, working in an international environment.
About the department
The position is based in Digital Workplace product area department, part of Global IT Operations (GITO) - an area with 400+ employees distributed across more than 25 countries, managing our Infrastructure, Operations, Global Service Desk, and Digital Workplace Services.
The GITO Digital Workplace APAC department is a self-propelled unit based out of Bangalore, India working in an agile setup with global product teams for various digitalisation, communication, collaboration and automation IT platforms. The growing team constitutes of experienced Digital Collaborations and platform Service Managers, IT Architects, Technical and Business Analysts who work together with our Danish and US team to cater to Digital workplace requirements for Novo Nordisk employees. As an area we are responsible for Microsoft 365 Platforms, PowerPlatform, Novo Nordisk Meeting technologies, Computing and Mobile platforms and devices.



Together we focus on how to build a great digital workplace while ensuring stable and secure operations.
The Position

As the Advanced Service Manager I: Power Platform you will be responsible for ITSM Governance, Maintenance of Power Platform, PowerBI and Dataverse (Data backbone) platforms within M365 ecosystem. Build and execute operations and support model for PowerPlatform and PowerBI. You will be entrusted with below responsibilities on a high level:

- Vendor management of external operation support, hosting provider for the Platform operations.
- Management of budget, licenses, and contracts for the above-mentioned products.
- Be responsible for Qualification of the above-mentioned Platform services including GxP and SARBOX which entails a Yearly PSE (review) of accesses, changes etc.
- Support development activities within the DACE (Digitalisation, Automation, Collaboration Experience) product area as an integral part of the agile delivery team.
- Evolve product strategy and roadmap for Power Platform in collaboration with the product owner.

Qualifications

- Having Bachelors' or masters' degree in relevant field with 10-15 years of experience with IT/ITS industry.
- 3+ years of experience with service management, service delivery and/or operational vendor management.
- Fair understanding and working experience of GXP validation and qualification process of IT systems.
- Working experience or sound knowledge for M365 suites, PowerPlatform, PowerBI and its allied applications.




- Very good understanding of ITSM/ITIL process and systems.
- Good to have knowledge/experience in Agile way of working.
- Good to have experience from working in a large global complex organisation.
- Experience within the Pharma Industry, combined with its general business understanding.
- Experience working in Agile project delivery and DevOps set up will be an added advantage.

Working at Novo Nordisk
We are a proud life-science company, and life is our reason to exist. We're inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we're all here - to ensure that people can lead a life independent of chronic disease.
Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!
Deadline
3rd April 2023
We commit to an inclusive recruitment process and equality of chance for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.

Benefits of working as a Advanced Service Manager I in Bangalore:

● Company offers great benefits
● Company offers career progression opportunities
● Market-competitive salary

📌 Advanced Service Manager I - Start Now (Bengaluru)
🏢 Important Business
📍 Bengaluru