We are searching for an experienced Analyst Customer Service-India to join our incredible team at Kennametal in Bangalore.
Growing your career as a Full Time Analyst Customer Service-India is a terrific opportunity to develop useful skills.
If you are strong in people management, problem-solving and have the right mindset for the job, then apply for the position of Analyst Customer Service-India at Kennametal today!

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022.
Learn more at .Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.
Analyst Customer Service-India
Job Summary
Provide front line support for customer order entry, order expediting, quoting, returns, complaint, price/availability. Manage all the customer request and be the conjunction between customer and Kennametal internal dept.
Key Job Responsibilities





- Manage customer quote and order by standard procedure.
- Providing the product availability, lead time, shipping information to external customers in the timely manner.
- Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for customer urgent order.
- Coordinate with warehouse and logistics staff to arrange on time shipment.
- Manage Customer Complain in CRM system, arrange product repair, return/exchange.
- Maintain the customer master data correctly.
- Compile data and prepare reports in standard format

Educations & Skills

- Bachelor's degree in BCOM or BSc/ Diploma in Engineering
- At least fluent in two languages (English & Kannada/Hindi/Tamil)
- Basic commercial knowledge including pricing, finance, shipping, and export/import.
- Basic mechanical technical knowledge is a plus (not compulsory)
- Min. 3-5 years related working experience.
- Proficient in Microsoft Word, Excel, PowerPoint, etc
- System processing experience of SAP & CRM is must
- Good communication skill

Equal Opportunity Employer

Benefits of working as a Analyst Customer Service-India in Bangalore:

● Company offers excellent benefits
● Opportunities to grow
● Competitive salary

📌 Analyst Customer Service-India - with Great Benefits (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru