We are looking to hire an organized Administrator, Customer Support to join our vibrant team at Koch Business Solutions Asia Pacific Pte. Ltd. in Bangalore.
Growing your career as a Full Time Administrator, Customer Support is a terrific opportunity to develop exceptional skills.
If you are solid in planning, adaptability and have the right initiative for the job, then apply for the position of Administrator, Customer Support at Koch Business Solutions Asia Pacific Pte. Ltd. today!

Description

POSITION NAME:
Administrator, Customer Support
DIVISION OR CORPORATE FUNCTION:
DataCom & Specialty Solutions

REVISION DATE:

LOCATION:
Bangalore, India

REPORTS TO:
System Support Manager, India

SUPERVISES:
NA

CONTACTS:

PRIMARY PURPOSE:
An entry-level position that provides technical/customer support for CES's customers globally via its Customer Support Portal, email, and on-line chat. Following defined guidelines to handle customer tickets and queries.
DUTIES & RESPONSIBILITIES:

1.
Review, clarify, and process CSP tickets submitted by CES's external and internal customers.

2.
Monitoring our Support email account and responding to customer requests in a timely manner.

3.
Check technical integrity of Test Results and other related information

4.
Escalate tickets when necessary to the appropriate resolver following CES's tiered response structure

5.
Inform CES sales and operations management as to customer issues

6.
Manage training requests for CES's course catalog and business associate applications from prospective installers

7.
Run EXCEL-based metrics on work performed to report queue status

8.
Contribute to the success of the team by being proactive and offering suggestions where opportunities are seen

9.
Provide exceptional support to all customers - both internal and external.

10.
Any other tasks as deemed necessary by the supervisor.

SCOPE:




CES's Customer Support Portal (CSP) is an online back-office system combining project management of infrastructure deployments with a general help / service / support desk. The CSP structures business processes across CES's global support team and customers providing better, more predictable response to its customers which can (a) download Technical Bulletins, papers, software, and product licenses, (b) receive automated notices on warranty or contract expiration, license renewals, and new releases, and (c) access CES's warranty, training, and support services. Services include

- Become an CES Business Associate
- Apply for an CES Site Warranty
- Request & take Training from CES
- Get Support from CES
- File a Quality/Warranty Claim with CES

EDUCATION:

REQUIRED:
-

PREFERRED:
Knowledge of Structured Cabling or Electrical Engineering
Bachelor's degree in a business or technical field from an accredited university or equivalent industry experience
WORK EXPERIENCE:

REQUIRED:
None

PREFERRED:
Experience of working in a corporate environment (work experience, etc)
SKILLS & ABILITIES:

REQUIRED:
. Must be proficient in English, as we are a global company, and it is required to communicate with customers and department heads
. Capable of working with many different cultures around the world.
. Aptitude towards complex and technical subjects
. Adaptable to new workflows and processes.

PREFERRED:
. Introductory knowledge of Structured Cabling and Local Area Networks
. Introductory knowledge of Project Management
. Logical, analytical, and process-oriented approach to problem solving
. Knowledge and experience in Microsoft Office products (Word, Excel, PowerPoint)
. A keen willingness to learn
. No travel required
Koch is proud to be an equal opportunity workplace

Benefits of working as a Administrator, Customer Support in Bangalore:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

📌 Administrator, Customer Support - Get Hired Fast (Bengaluru)
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