We are looking to hire a competitive Lead Software Engineer to join our awesome team at Informatica in Bangalore.
Growing your career as a Full Time Lead Software Engineer is a great opportunity to develop excellent skills.
If you are strong in planning, critical thinking and have the right mindset for the job, then apply for the position of Lead Software Engineer at Informatica today!

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. Lead Software Engineer

We're looking for an Lead Software Engineer candidate with experience in IICS, Power Center & Support, to join our team in Bangalore.
You will report to the Senior Manager. Technology You'll Use

IICS, Power Center & Support Your Role Responsibilities Here's What You'll Do

- As an integral part of the Global Customer Support team , you will provide technical support for Informatica Data quality and our products.
- The Lead Technical Support Engineer will ensure our customers' success and satisfaction with our products and contributing to their long-term loyalty.
- You will work with the other Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall service to our customers.
- Manage customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
- Troubleshoot areas of poor performance and identify solutions to resolve issues both in the immediate future and for the longer term.
- Conduct post-mortems and create a recommendation to reduce number of issues raised by customers.




- Ensure that knowledge management and data capture processes are observed and encourage and help convert technical solutions are converted to Knowledgebase articles.
- Approach complex technical issues with varying perceptions and making use of opportunities to develop productivity tools.
- Ensure all issues are resolved or escalated to the proper resources to resolve.
- Understand the impact of work on the feature/product/team. Enhancing knowledge through training and learning courses. Helping customers succeed.
- With your technical experience, you need to help and guide the team.
- Coordinate with Quality Assurance and Engineering teams to help report and resolve product defects.
- Provide regular reports for management that measure the effectiveness of the technical support function

What We'd Like to See

- Bachelor's Degree in Computer Science, Information Systems or a related technical discipline.
- Grasp of relational database management theory and practice
- Experience in several operating systems such as Windows, UNIX/Linux
- Relational Database practical experience with DBs like Oracle, MS-SQL, and DB2 is desirable although not mandatory.
- Experience either as a technical support engineer for enterprise applications or as an implementation consultant, with experience in contact with customers/Clients by phone and email. Experience in second and third-line support.
- Prior experience in Informatica Power Center or Data Quality products/any ETL tool is desirable although not mandatory.

We're driven by our values and we are passionate about building and delivering solutions that accelerate data innovations. Role Essentials

- 10+ years of experience supporting enterprise software applications.




- Constructively work together as a team, sharing ideas and resources.
- You possess good communication and customer-relationship skills - responsiveness, sensitivity.
- Supervise Operational Duties of Staff
- Minimum 5+ years of relevant professional experience

- Supervises Operational Duties of Staff
- Minimum 5+ years of relevant professional experience

Perks & Benefits

- Comprehensive health, vision, and wellness advantages (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, empowers businesses to achieve the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and improve their data strategies. Customers in more than 100 countries and 84 of the Fortune 100 rely on Informatica to guide data-led digital transformation. Connect with us on , , and . Informatica. Cloud First. Data Always™

Benefits of working as a Lead Software Engineer in Bangalore:

● Company offers great benefits
● Opportunities to grow
● Advantageous package

📌 Lead Software Engineer - Urgent Position (Bengaluru)
🏢 Leading
📍 Bengaluru