We are looking to hire a capable Vendor Operations Management Associate to join our amazing team at Laundryheap in Bangalore.
Growing your career as a Full Time Vendor Operations Management Associate is a great opportunity to develop exceptional skills.
If you are strong in creativity, decision-making and have the right drive for the job, then apply for the position of Vendor Operations Management Associate at Laundryheap today!

The overview of the role:

Laundryheap is a fast-growing tech start-up revolutionizing the laundry and dry cleaning industry. We pick up, clean & deliver within 24 hours, with the service currently being available in 11 markets around the globe. After a successful start, we are now ready to grow our young and energetic team even further and continue our international expansion.

We are currently looking for a Vendor Operations Management Associate in our Partner Operations division to join our fast-growing team at our office in Bangalore.

THE ROLE:

Reporting into the Senior Divisional Manager (Partner Operations), the Vendor Operations Management Associate will be responsible for the growth and performance of our Partner base.

Your role will include the following:

- Operational management of Partner facilities in your allocated region. This includes, but is not limited to:
- Ensuring high-quality processing & output
- Onboarding & offboarding partner facilities
- Frequently meeting (virtually) our partners to understand their requirements and make sure they are able to follow the set processing guidelines
- Administration tasks
- Liaising with internal and external stakeholders
- Ensuring inventory is in stock for all allocated partners

- Smoothing out any operational issues with your allocated Partners, in a timely and professional manner,



including crisis and escalation management.
- Coordinate with the Regional/Ops associate where possible to ensure all tasks are completed, and order management is controlled as per the set deadlines
- Ensure all Partner KPIs are met or exceeded
- Ensure monthly Partner catch-ups that address the below objectives:

- Customer complaint resolutions
- Order capacity growth
- Payment & conflict resolutions
- Quality audits (with the assistance of the regional onsite team where possible)

- Coordinate with the quality assurance team to improve customer satisfaction
- Completing full performance reviews for newly onboarded Partners to identify any weak points, and actioning any training needs during the trial period for new Partners.
- Complete full performance reviews for long-term Partners to ensure high-quality output consistently
- Document management, summarizing processes, learning, and helping to replicate successful models across international markets where needed
- Working with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships.
- Keeping up-to-date and familiar with all departmental operational changes to understand the sourcing requirements.

Requirements

- Excellent communication and relationship-building skills.
- Must be able to conduct presentations, discussions, and negotiations with international and external stakeholders.




- Strong presentation & negotiation skills, with an understanding of budget restraints.
- Must be comfortable analysing data sets and must possess the ability to express and present clear logical thinking.
- Must be able to demonstrate creative thought processes for lead generation.
- Must be organized and a self-starter.
- Previous experience in a similar role, preferably for a start-up.
- Hindi/ Urdu/ Arabic Language skills preferred.
- Ambitious & entrepreneurial.
- Hungry for progression & process-driven.
- A keen eye for detail.
- Should be comfortable multitasking in a high-energy environment.
- Needs to be able to adapt to highly dynamic situations

Desired, but not essential:

- Experience with Partner acquisition CRMs and/or digital sales.
- Exposure to business intelligence platforms such as Data Studio.
- Experience in working in different markets internationally, with strong cultural awareness.
- 2+ years of experience in a high-growth start-up environment.
- Can ideally demonstrate a highly numerate and commercial mindset.
- Exposure to dealing and negotiating with commercial businesses.
- Experience working in a busy dry cleaning/laundry business

Work Schedule and Patterns:

- 9-hour shift (8 working hours)
- Office-based role
- 5 days a week
- Shift timings: 10:30 am to 7:30 pm IST

We love to work with ambitious and proactive people that possess a can-do attitude, without fear of taking risks, and who are confident decision-makers. So, make sure you take this opportunity and apply today!

Benefits of working as a Vendor Operations Management Associate in Bangalore:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package

📌 Vendor Operations Management Associate - Get Hired Fast (Bengaluru)
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