We are looking for an ambitious Team Leader-Operations to join our passionate team at in India.
Growing your career as a Full Time Team Leader-Operations is a terrific chance to develop useful skills.
If you are strong in critical thinking, creativity and have the right experience for the job, then apply for the position of Team Leader-Operations at today!

Job Description

You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Go above and beyond at a company that sets the standard for customer-first service. As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs.



You can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex. Join Team Amex and let's lead the way together.

How will you make an impact in this role?
Responsible for leading day-to-day operations of a team of representatives that handle any/all aspects of customer
accounts, including solicitation, inquiries, issue resolution, and ensuring delinquencies are cured and accounts are enabled for future spending.
Cultivates and nurtures leadership practices that enable Talent development, retention, growth and mentorship. Passion to inspire, monitor, and coach team members that provides the right atmosphere for driving sustainable results, and where needed, build plans to support metric improvements that creates significant impact to business results over time.

- Lead a team of CCPs demonstrating AEXP values and leadership competencies.

- Backing colleagues to provide world' best customer experience while ensuring Credit queries are handled accurately and completely, meeting critical to quality and compliance standards.

- Meet or exceed metrics on transactional quality, and productivity as per goals.

Minimum Qualifications

- Operate in rotational shifts w/ 24 hours X 7 days model.

- Experience of leading a team and/or mentoring and coaching is required.





- Strong understanding of Coaching, mentoring and underlying behaviors that drives team to success.

- Excellent Communication Skills (Written & Verbal). Experience at handling sensitive information with ability to effectively manage information and messaging across various levels of the organization.

- Ability to deliver result & display Personal Accountability

Additional requirements:

- Graduate with 2+ years of relevant experience.

- Relevant experience, preferably in customer facing front line servicing or collection industry.

- Proficiency in MS Office toolkit - Excel, PowerPoint and Word etc.

- This is a Hybrid role with a minimum number of days (X) per week required in person at Campus office.

Preferred Qualifications

- Prior experience of handling customer queries via Chat and other digital channels.

- Knowledge of Credit lifecycle & system tools like CSP is preferable. Extract reporting based on CMS and other productivity tools, alongside user level understanding of report builder tools e.g., Tableau, Business Objects, Genasys, ROP, GEMS etc.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Benefits of working as a Team Leader-Operations in India:

● Company offers great perks
● Company offers career progression opportunities
● Competitive salary

📌 Team Leader-Operations - Hiring Now (India)
🏢 Leading
📍 India