We are hiring a motivated Team Lead, Operations to join our stellar team at HireRight in Bangalore.
Growing your career as a Full Time Team Lead, Operations is a great chance to develop competitive skills.
If you are strong in project management, leadership and have the right initiative for the job, then apply for the position of Team Lead, Operations at HireRight today!

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Reporting to the Operations Manager, you will be responsible for leading your team to effectively achieve department’s objectives. You will be managing, motivating and driving the performance of your team to ensure that KPI’s are met to a high standard

The successful candidate will be responsible and accountable for the output of the team’s performance and will manage a team of 15 Researchers plus

The successful candidate should also be able to work autonomously, demonstrate a positive,



‘can do’ and solutions focused attitude and must be able to demonstrate numeracy and analytical skills.

- Root cause analysis of SLA deviations, action plan development and resolution
- Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc.
- Review daily production reports with researchers to accurately assess that production goals
- Evaluate Employee performance and execute appropriate personnel actions.
- Have regular 1:1s with the researchers
- Enforce all of HireRight’s policies and procedures as well as Client requirements.
- Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff
- Create and manage KPIs
- Provide clear, concise, measurable objectives to the researchers and review on a regular basis
- Communicate expectations clearly and provide consistent feedback.
- Be open to cross training in other functions outside of immediate scope of responsibility
- May assist in ad hoc projects as and when required

• Bachelor’s degree/Graduate in any stream

• 4-5 years of experience managing others in a time sensitive environment
• Previous BGV operations experience preferred
• Demonstrated leadership ability in the areas of decision making, critical
thinking and employee relations.
• Proven conflict management and communication skills.
• Prior Verifications background screening experience a plus

Benefits of working as a Team Lead, Operations in Bangalore:

● Learning opportunities
● Opportunities to grow
● Advantageous package

📌 Team Lead, Operations - Immediate Start (Bengaluru)
🏢 Important Company of the Sector
📍 Bengaluru