We are on the lookout for an expert Process Expert, Operations to join our diverse team at A.P. Moller - Maersk in Chennai.
Growing your career as a Full Time Process Expert, Operations is an amazing chance to develop productive skills.
If you are strong in decision-making, people management and have the right initiative for the job, then apply for the position of Process Expert, Operations at A.P. Moller - Maersk today!
Opportunity
Purpose/Summary: Be a custodian of the customer for any issues or queries that the customer may have during his shipping lifecycle. Ensures that all cases/emails/chats are monitored and actioned timely and in co-ordination with all relevant parties. The mission is to minimize delays, minimize customer efforts, improve customer satisfaction, Net promoter score, extra costs, and overall impact on Customer Satisfaction.Roles and Responsibilities: -
- To monitor CRM and Maersk system for new email flags and responses from the customers.
- Replying to the customer by coordinating with various departments and by using all tools available.
- Ensures effective issue resolution.
- Accountable for completion of email/tasks within a defined regional scope.
- Co-ordinates closely with Customer Service teams in the front-line offices and with other teams in our Global Service Centers.
- Provides First Contact Resolution and minimize multiple contacts by the customer/s
- Ensures that Quality, NPS and C-SAT is always maintained at the highest-level.
- Co-ordination with internal and external stake holders.
- Team: Dangerous Cargo Management
Who we are looking for
- Willingness to work in Perpetual night Shifts.
- Excellent Communication skills both written and spoken.
- Should be willing to work with complex and multiple systems.
- Ability to multi-task.
- Customer centric and proactive improvement Mindset.
- Self-driven, ambitious and quick learner.
- Assertiveness (to drive the actions timely and escalate where necessary).
Process Expert, Operations
Benefits of working as a Process Expert, Operations in Chennai: