We are on the lookout for a motivated Manager - Operations to join our exceptional team at Max Financial Services in Secunderabad.
Growing your career as a Full Time Manager - Operations is a great opportunity to develop relevant skills.
If you are strong in persuasion, people management and have the right initiative for the job, then apply for the position of Manager - Operations at Max Financial Services today!
KEY RESPONSIBILITIES
- Customer Engagement
- Reduction in CXO escalation / Service Grievance
- Engaging with customers at the GO & NPS score
- 13M & 25M Persistency
- Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager CRM/ CM'S / RA'team. Corrective and preventive measures to be implemented to improve persistency
- Retention
- Engage to retain - Retaining customers with mis-selling complaint
- Freelook - Retaining customers who wish to cancel the policy
- Surrender - Retaining customer who come to surrender the policy
- ECS - Retaining customers who want to deactivate their ECS payment method
Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
- - Identify training needs of Front end and skill them.
- Coaching and Developing the team to meet their goals
- Always look for opportunity to upsell a customer once retained.
- Business Deliverables
- Enabling the advisors and distribution team on how to manage the WIP on mPro and servicing in mPower
- Traction of Applied to Paid for the region
- Conducting process refreshers and process changes session with the distribution team
- Distribution Engagement
- engaging with the CRM
- Creating awareness amongst SP - Quality of Business
- Coordination with various stake holders
- M0%
- Applied to Paid
- WIP Clearance
- Leakage
- - Structured capability / competency building and succession planning
- Retain top performers
- Generating ideas to improve the process / systems
- Employee engagement
- Driving key initiatives and projects in the region
- Audit & Compliance
- Ensuring regulatory and statutory compliance
- Zero dilution in the process adherence
About Max Life Insurance:
Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.
Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its
operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.
As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.
For more information, please visit the Company's website at
We Stand for:
Caring
A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.
Collaboration
A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create 'win-win' partnerships within & outside teams through inspired cooperation and teamwork.
Customer Obession
A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.
Growth Mindset
An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.
People Leadership
A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & engaging them to deliver superior business outcomes.
'Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.'
KEY RESPONSIBILITIES
- Customer Engagement
- Reduction in CXO escalation / Service Grievance
- Engaging with customers at the GO & NPS score
- 13M & 25M Persistency
- Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager CRM/ CM'S / RA'team. Corrective and preventive measures to be implemented to improve persistency
- Retention
- Engage to retain - Retaining customers with mis-selling complaint
- Freelook - Retaining customers who wish to cancel the policy
- Surrender - Retaining customer who come to surrender the policy
- ECS - Retaining customers who want to deactivate their ECS payment method
Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
- - Identify training needs of Front end and skill them.
- Coaching and Developing the team to meet their goals
- Always look for opportunity to upsell a customer once retained.
- Business Deliverables
- Enabling the advisors and distribution team on how to manage the WIP on mPro and servicing in mPower
- Traction of Applied to Paid for the region
- Conducting process refreshers and process changes session with the distribution team
- Distribution Engagement
- engaging with the CRM
- Creating awareness amongst SP - Quality of Business
- Coordination with various stake holders
- M0%
- Applied to Paid
- WIP Clearance
- Leakage
- - Structured capability / competency building and succession planning
- Retain top performers
- Generating ideas to improve the process / systems
- Employee engagement
- Driving key initiatives and projects in the region
- Audit & Compliance
- Ensuring regulatory and statutory compliance
- Zero dilution in the process adherence
Benefits of working as a Manager - Operations in Secunderabad: