We are on the lookout for a hardworking Learning Administrator 3 to join our exceptional team at GP Strategies in Chennai.
Growing your career as a Full Time Learning Administrator 3 is an amazing opportunity to develop useful skills.
If you are strong in presentation, people management and have the right initiative for the job, then apply for the position of Learning Administrator 3 at GP Strategies today!

LEARNING ADMINISTRATOR

GP Strategies are now looking for Learning Administrator to join the team. AsLearning Administrator, you will be responsible for planning, developing and managing the logistical implementation, organisation and delivery of a new Executive Leadership Development programme. Working with business partners and stakeholders you’ll ensure customer satisfaction and successful delivery of the programme to the required audience population.

What we do

GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies' solutions improve the effectiveness of organizations by delivering creative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at .

About the role

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer support and training for client LMS Administrators for support desk.

Identify problems and root causes, taking a consultative approach to assist the client with a resolution.

Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.

Assists with upload/publish, and testing of e-Learning sources files in the LMS,



troubleshoot any related issues (internally and with clients).

Conducts LMS training classes and webinars for clients.

Assists with daily tasks such as sending status reports, responding to client questions, and assisting content team with technical issues.

Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.

Provide training and support for some international customers in off-hours due to time zone differences.

Maintain the integrity of client/learner records and managing user accounts.

Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.

Assist with internal process auditing and innovation of best practices.

Qualifications Required:

1 to 2 years of SumTotal LMS experience is preferred

Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA

Testing new courses with a scripted checklist

Light course troubleshooting/testing

Metrics recording/tracking

Assisting with creating process documentation/checklists

Review request submissions, look for trending and best practice opportunities

Preferred Qualifications:

Demonstrated excellent verbal and written communication skills

Intermediate-level skills with MS Excel, Word, Outlook, etc.





Customer focus – proactively finds ways to exceed customer needs

Detail-oriented, well organized

Instructor -led/classroom training experience

Able to communicate effectively in all modes with customers and peers

Analytical – identifies root causes, corrective, and preventative actions

Logical, problem solving, troubleshooting skills

Ability to work in a team environment and take initiative individually

Directly transferable experience in a similar customer technical support role focusing on LMS use and customer implementation

Strong attention to detail, ability to multi-task and work independently as well as in a team environment

Familiar with SCORM and AICC

Demonstrable experience and success in interacting with customers on a regular basis

Experience with either Oracle iLearning LMS and Cornerstone LMS a plus

Physical Requirements:

Standing, Talking, Hearing, Repetitive Motion (computer work), Sedentary

May require domestic travel to client facilities (offices, plants)

Why join us

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.
We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.
It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.

#LI-AA1

Benefits of working as a Learning Administrator 3 in Chennai:

● Company offers great benefits
● Opportunities to grow
● Competitive salary

📌 Learning Administrator 3 - with Great Benefits (Chennai)
🏢 Nameless
📍 Chennai