Job Title: AGM / DGM – Technical Support

Specialization: Tile Adhesives, Waterproofing & Epoxy Systems

Location: Mumbai,Surat

Department: Technical Services

Reporting To: C.O.O

Industry: Construction Chemicals

Employment Type: Full-Time

Contact - Dhvani Pawthawala (phone hidden)

[email protected]

Role Objective

To lead and deliver advanced technical support and application excellence for Tile Adhesives, Waterproofing systems, and Epoxy-based products, ensuring correct product selection, flawless on-site execution, failure prevention, and strong technical confidence among customers, consultants, applicators, and internal teams—thereby enabling business growth and brand credibility.

Key Responsibilities

Technical Support & Site Execution (Core Focus)

- Provide expert technical guidance for tile adhesives (cementitious, ready-mix, large format tiles), waterproofing systems (cementitious, liquid-applied, PU, APP/bituminous), and epoxy systems (flooring, grouts, coatings).
- Conduct critical site visits for product recommendation, surface assessment, mock-ups, and troubleshooting application failures (debonding, hollow tiles, leakage, epoxy curing issues, etc.).
- Develop and approve method statements, application SOPs, and system build-ups for projects.
- Lead root cause analysis (RCA) for site complaints and ensure closure with corrective and preventive actions.

Sales, Project & Specification Support

- Act as a technical authority supporting sales teams during pre-sales, tenders, BOQs, and specification approvals.
- Deliver technical presentations to architects, consultants, PMCs, and key customers for tile adhesive, waterproofing, and epoxy systems.
- Support mock-ups, trials,



and proof-of-concept installations to convert high-value projects.
- Assist in closing technically complex and premium projects by building customer confidence.

Training & Applicator Development

- Design and conduct advanced training programs for:
- Sales & project teams
- Approved applicators & contractors
- Channel partners

- Create application manuals, troubleshooting guides, videos, and best-practice documents for tile adhesive, WP & epoxy products.
- Build and manage a certified applicator ecosystem, ensuring consistent execution quality.

Quality Assurance & Standards Compliance

- Ensure compliance with IS / EN / ASTM standards related to tile adhesives, waterproofing membranes, and epoxy flooring systems.
- Coordinate with QA & R&D; for product validation, field trials, and current product launches.
- Investigate customer complaints related to leakage, tile failures, chemical resistance, and epoxy performance and ensure timely resolution.

Consultant, Architect & Influencer Engagement

- Engage with architects, waterproofing consultants, structural engineers, and PMCs for system approvals and long-term specifications.
- Participate in technical seminars, CPD programs, and industry forums to establish technical leadership.
- Represent the organization as a subject-matter expert in tile adhesive, WP & epoxy systems.

Process Excellence & Innovation





- Capture site feedback to support product improvement and system innovation.
- Standardize technical support processes across regions to reduce failures and escalations.
- Support development of new waterproofing and epoxy solutions aligned to market needs.

Qualification & Experience

- Education:
- B.E./B.Tech – Civil Engineering (Mandatory)
- M.Tech / Specialized certification in Waterproofing / Flooring – Preferred

- Experience:

- 1–10+ years in Construction Chemicals
- Strong hands-on exposure to Tile Adhesives, Waterproofing systems, and Epoxy flooring/coatings
- Experience supporting large residential, commercial, industrial, and infrastructure projects

Key Skills & Competencies

- Deep understanding of substrate behavior, moisture control, bonding chemistry, and epoxy systems
- Strong problem-solving & failure analysis capability
- High credibility in customer and consultant interactions
- Leadership ability to guide teams and applicators
- Excellent communication, documentation, and presentation skills
- Willingness to travel extensively to project sites

KPIs / Success Metrics

- Reduction in tile debonding, leakage, and epoxy failures
- Faster and effective closure of technical complaints
- Training coverage & applicator performance improvement
- Consultant & key customer satisfaction
- Technical support contribution to project conversions & repeat business

Strategic Importance of the Role

This role safeguards the brand promise on site, prevents costly failures, builds long-term customer trust, and enables premium project acquisition through technical excellence in Tile Adhesives, Waterproofing & Epoxy systems.

📌 Technical Support Engineer (Maharashtra)
🏢 Aswani Industries
📍 Maharashtra