- Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
- Proactively build and maintain a strong working knowledge of assigned accounts
- Proactively build and maintain a strong working knowledge of strategic OEM
Responsibilities Include:
- Accurately respond to customer requirements within the stated time frames (requests for quotes, order processing, product information, order tracking details)
- Proactively build and maintain a strong working knowledge of assigned accounts
- Proactively build and maintain a solid working knowledge of strategic OEM products and services
- In-depth knowledge and use of WWT tools, processes and partner facing applications to build and validate technical configurations
- Working knowledge of Direct and Indirect sources of supply and associated quote and order processes
- Proactively leverage product promotions and rebate incentives
- Working knowledge of partner registration process
- Ability to recognize an opportunity to upsell or attach services
- Proactively provide detailed quote and order management reports to key stakeholders
- Assist, mentor, and onboard new sales ops employees
Personal Attributes:
- Ability to build and maintain strong relationships both inside and outside the organization
- Excellent communication skills
- Strong organizational skills
- Capability to multi-task and respond to change
- Perform duties with accuracy and with strong degree of urgency
- Ability to prioritize and perform work in a timely manner