Key Responsibilities

- Welcome and assist patients and their attendants throughout their hospital visit.
- Guide patients regarding hospital services, departments, appointments, admissions, and discharge procedures.
- Address patient queries, concerns, and complaints in a qualified and empathetic manner.
- Coordinate with doctors, nursing staff, billing, diagnostics, pharmacy, and other departments to ensure timely patient care.
- Follow up with patients regarding feedback, complaints, and service recovery.
- Maintain accurate records of patient interactions, complaints, and resolutions.
- Conduct patient satisfaction surveys and analyze feedback to identify improvement opportunities.
- Ensure adherence to hospital policies, patient rights, and confidentiality standards.
- Assist international and VIP patients, if applicable.




- Educate patients about hospital facilities and available support services.
- Escalate unresolved issues to the appropriate department or management.
- Support quality initiatives and accreditation standards related to patient experience.
- Prepare periodic reports on patient feedback and complaint resolution.

Qualifications

- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or any related field.
- Certification in Customer Service or Hospital Management is an added advantage.

Experience

- 13 years of experience in patient relations, customer service, front office, or healthcare administration.
- Fresh graduates with excellent communication skills may also be considered.

📌 Patient Relation Executive (Telangana)
🏢 Sai Sindhu Foundation
📍 Telangana