Role Overview

The Service Desk Senior Associate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal
instructions.

Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail

Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance





Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft
certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and
Remote) administration and Microsoft Office family applications

Experience of providing Hybrid (Office and Remote) IT support is an
advantage

Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required"
24*7 Shift
One side Cab ( Odd hours )
only 30% hike Upto 4.5lpa will get +Bonus +Night Shift
Work from Office
10 hours Shifts

📌 International technical support || Noida (Uttar Pradesh)
🏢 NLB Services
📍 Uttar Pradesh