Role & responsibilities

Take ownership of sales performance across the assigned territories and stores to ensure

achievement of monthly and annual sales targets.

- Monitor daily, weekly, and monthly sales and identify gaps and opportunities to improve

performance.

- Work closely with the Founders to implement sales strategies, business priorities, and

initiatives across the retail stores.

- Lead, motivate, and manage store teams to improve productivity, sales conversion,

customer experience, and overall performance.

- Prepare and manage staff rosters, shifts, weekly offs, and manpower allocation based on

store requirements.

- Conduct regular store visits to review sales, staff performance, customer experience,

visual merchandising, stock availability, and store operations.

- Set transparent sales priorities for store teams and follow up regularly to ensure targets are

being worked towards and achieved.

- Track individual and store-level performance and provide regular feedback, coaching, and

support to team members.

- Identify training requirements and conduct regular training on products, selling

techniques, customer handling, upselling, cross-selling, and company processes.

- Work closely with the EHS team to ensure effective coordination and follow-up on leads

and customer requirements.

- Coordinate with HR, Operations, Warehouse, Design, EHS, and other internal teams to

ensure smooth store functioning and customer service.





- Address store-level challenges and take timely corrective actions to improve sales and

team performance.

- Monitor customer feedback and ensure issues are resolved effectively to maintain a high

level of customer satisfaction.

- Prepare and share regular sales and performance updates with the Founders and Senior

Management.

- Identify new opportunities to increase store sales, customer engagement, repeat business,

and overall retail growth.

Preferred candidate profile

6+ years of experience in retail / field sales, preferably in home furnishing, home decor,

lifestyle, or related industries.

- Proven managerial experience in managing multiple retail stores or a cluster of stores.
- Strong track record of achieving and exceeding sales targets.
- Strong leadership, team management, and people development skills.
- Excellent communication, interpersonal, and customer relationship management skills.
- Strong understanding of retail and field sales, customer experience, and store operations.
- Ability to analyse sales performance, identify gaps, and implement effective action plans.
- Experience in training, coaching, and motivating retail teams.
- Comfortable working closely with Founders and Senior Management.
- Willingness to travel between assigned stores as required.
- Strong problem-solving, decision-making, and execution abilities.

📌 Cluster Manager (Karnataka)
🏢 Yellow Dwelling
📍 Karnataka