CITIZEN INDUSTRIES PVT LIMITED (A Member of DAIKIN)
Website: www.citizenindustries.in
Established in 1987, Citizen Industries Limited (A subsidiary of DAIKIN Air conditioning Pvt Ltd) , is considered as a leading manufacturer of air handling units/air handlers.
CIL is one of the preferred suppliers in market and enjoys good market reputation due to its technical capabilities, designing and for providing optimal solutions, product as well as service quality. CIL is also known for bringing current technology and innovations.
Citizen has large manufacturing set ups near Ahmedabad and Bengaluru and sales offices and representatives in all major cities around India. This enables to effectively cater to all needs related to HVAC for all of our customers based at any location in the country.
Citizen is the proud supplier of above equipment to major pharmaceutical Facilities and Research centers in India and abroad, for comfort Applications (Malls, Offices, shopping Complex, Hotels, Theatres and multiplex), Hospitals, Clean Rooms and Other Industrial Application. Citizen has close to three decades of experience in offering expert HVAC solutions for a wide range of indoor and outdoor applications.
Product Range:
- Air Handling Units in various design and construction
- Fan Coil Units and duct-able units
- Air washer and air scrubber units
- High efficiency plug fans
- Chilled water coil
- DX/ VRF coil
- Low leakage volume control dampers
Summary: Service Engineer
The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning,
excellent customer service skills, and the ability to build positive relationships with clients.
Experience :7 to 12 years (AHU-service)
Key Responsibilities:
Supervision and Coordination:
- Oversee the assembly and installation of AHUs at client sites.
- Ensure all installations comply with company standards and client specifications.
- Manage timelines and resolve any on-site issues.
Site Status Updates:
- Monitor and document daily site activities and progress.
- Prepare and submit daily site status reports to the Project Manager and other stakeholders.
- Identify and report any potential issues or delays promptly.
- Ensure LD is not levied and extra claims are approved through regular, written communication.
Customer Service and After-Sales Support:
- Serve as the primary point of contact for after-sales service requirements.
- Handle customer calls and address any service-related issues promptly.
- Provide training to customers on the operation and maintenance of AHUs.
Customer Relationship Management:
- Create and maintain a positive image of the company among existing customers.
- Develop strong relationships with clients to ensure repeat business and referrals.
- Collect appreciation letters from satisfied customers as testimonials for the company's service quality.
Technical Expertise:
- Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support.
- Troubleshoot and resolve any technical issues that arise during and after installation.
Documentation and Reporting:
- Maintain detailed records of service calls, installations, and customer feedback.
- Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.