- Provide Level 2 (L2) technical support to end-users for Microsoft Exchange Online, SharePoint, and other related applications.
- Troubleshoot and resolve complex issues related to email, calendar, contacts, and document management using Microsoft Azure services.
- Collaborate with the team to identify root causes of recurring issues and implement solutions to prevent future occurrences.
- Develop documentation on troubleshooting procedures and knowledge base articles for internal use.
Job Requirements :
- 5-8 years of experience in an IT environment providing L2 support for Microsoft technologies such as Active Directory, Exchange Server, SharePoint.
- Solid understanding of Microsoft Azure services including storage options like OneDrive for Business.
- Proficiency in troubleshooting techniques using tools like PowerShell scripting language.
📌 Support System Administrator (Maharashtra)
🏢 Cascades Data Solutions India
📍 Maharashtra
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