6 years of experience in ITSM specifically supporting the ServiceNow processes.
Responsibilities
- Experience with ServiceNow forms fields views lists UI policy actions and client and server scripts
- Configuration and enhancements on the ServiceNow ITSM module
- Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools
- Expertise with scripting languages such as JavaScript and Angular JS
- Web service proficiency REST SOAP as well as XML and JSON knowledge
- Ability to talk to business to understand requirements provide options and set right expectations on delivery
- Excellent written and oral communication skills
- Positive to have Experience successfully implementing the ServiceNow ITSM modules platform and processes leveraging the ITSM framework
- ServiceNow System Administrator Certification
- Experience performing continuous improvement initiatives for processes and services
- Experience with ServiceNow Workplace Safety apps implementation
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