This position is responsible for managing SaaS / Cloud Application running in highly available and across geographically different datacenters. Ensure availability, scalability and uptime requirements of Applications are clearly understood and addressed.
Preserve the integrity and design of application and product to support mission-critical service offered to customers necessary for business operations. Under minimal supervision, produce deliverables in alignment with overall Transformation program demonstrating mastery skills in area of sub specialization..
Required Skills & Experience
- 24x7 Shift Should be prepared to do Night shift. Monthly rotation.
- 12hrs shifts, 4 days a 3 Days off.
- Good background in windows system admin and Linux system
- Minimum 5 to 8 years of working experience in supporting a hosted SAAS
- Good understanding of AWS platform and
- Must have supported a hosted application in some capacity. Should have done release deployments using Jenkins or any other automation
- Valuable understanding of monitoring tools like Nagios/Logic Monitor/Sumo logic/Splunk/ etc.
- Handling case using CRM
- Good communication skills and able to coordinate zoom calls during Incidents and
- Good Network basics: troubleshooting /connectivity issues to sites/DNS/IP addressing
- Must be aware of incident and service management process as per ITIL guidelines
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.