Job Summary

Handle inbound and outbound customer calls in Hindi, Bengali, or Marathi, along with basic English communication. Resolve customer queries, complaints, and service requests in a timely and professional manner. Provide accurate information about products, services, and company policies. Record customer interactions and update CRM systems with complete and accurate information. Escalate unresolved issues to the appropriate teams as per defined processes. Follow up with customers to ensure timely issue resolution. Meet daily productivity, quality, and customer satisfaction targets. Adhere to company policies, SOPs, and information security guidelines.

Responsibilities

- Handle inbound and outbound customer calls in Hindi, Bengali, or Marathi, along with basic English communication.
- Resolve customer queries, complaints, and service requests in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Record customer interactions and update CRM systems with complete and accurate information.
- Escalate unresolved issues to the appropriate teams as per defined processes.
- Follow up with customers to ensure timely issue resolution.
- Meet daily productivity, quality,



and customer satisfaction targets.
- Adhere to company policies, SOPs, and information security guidelines.

Eligibility & Requirements

- Minimum qualification: 12th Pass / Diploma / Graduate.
- 0-2 years of experience in Customer Support, BPO, Voice Process, or Call Centre is preferred.
- Freshers with excellent communication skills are encouraged to apply.
- Fluency in Hindi, Bengali, or Marathi is mandatory.
- Basic communication skills in English.
- Good computer knowledge and typing skills.
- Willingness to work in rotational shifts.

Preferred Skills

- Excellent verbal communication and active listening skills.
- Solid customer service and problem-solving abilities.
- Ability to handle customer escalations professionally.
- Basic knowledge of MS Office and CRM applications.
- Ability to work in a fast-paced and target-driven environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive (Uttar Pradesh)
🏢 Grassroots BPO
📍 Uttar Pradesh