- Verify ATM transaction records using Electronic Journals (EJ).
- Review and validate ATM transaction images for disputed transactions.
- Compare transaction logs with ATM images to identify mismatches and exceptions.
- Investigate cash withdrawal, cash dispense, and transaction failure cases.
- Maintain accurate records of transaction verification and case updates.
- Coordinate with internal teams for resolution of ATM-related discrepancies.
- Ensure all cases are processed within defined SLAs and quality standards.
- Update CRM/Operations tools with investigation findings and status.
- Escalate unresolved or critical issues to the respective support teams.
- Adhere to operational procedures, compliance requirements, and information security guidelines.
Eligibility & Requirements
- Minimum qualification: Graduate in any discipline.
- 0-2 years of experience in ATM Operations, Banking Operations, Back Office, BPO, or Financial Services is preferred.
- Freshers with good analytical skills are encouraged to apply.
- Basic knowledge of ATM transactions and banking operations is an added advantage.
- Good computer skills and proficiency in MS Office.
- Robust attention to detail with the ability to analyze transaction records.
- Willingness to work in rotational shifts, including weekends and holidays.
Preferred Skills
- Analytical and problem-solving skills.
- High attention to detail and accuracy.
- Good written and verbal communication skills.
- Ability to work under pressure and meet SLA timelines.
- Basic understanding of banking and payment systems.
- Team player with a customer-centric approach.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.